AmazFaces for Android [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for Android.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Stas]

We’ve made the necessary changes to ensure the app becomes compatible with your device. The update will be available soon, and you’ll also be able to download the APK directly from our website.

Google Play says AmazFaces app is not compatible with my Redmi 8, Android 10, works fine on Redmi K70 Pro, Android 15.

[piotarock]

App version: 4.7.385 stable
Watch model: balance
Phone model:Redmi Note 10
OS version: Android 13

Unable to sync watchfaces. Getting an unusual error (see green area at the bottom of the attached image). In addition, the app keeps logging me out.

Spoiler

[Stas]

Download the beta version where this issue has been fixed.

App version: 4.7.385 stable
Watch model: balance
Phone model:Redmi Note 10
OS version: Android 13

Unable to sync watchfaces. Getting an unusual error (see green area at the bottom of the attached image). In addition, the app keeps logging me out.

[Alan_SP]

How to download beta, or even better, when it will be available as regular download?

I also have this issue, can't upload watchfaces.

[piotarock]

The beta version is downloaded automatically after joining the beta test community. To do this, download the stable app from Play store. After installing, go back to play store and view the app, scroll down and you will see App Support. Click it, you will get an option of joining the beta. Join it. It will take a few minutes. And that's it.

[g-rex69]

Google Play says AmazFaces app is not compatible with my:
Watch model: T-REX 3
Phone model: MiNote 13 rooted
OS version: HYPERoS ver: 1.0.9.0

How to override it?
Thanks

[Stas]

Are you unable to download the AmazFaces app itself, or is the issue that you can't download watch faces within the app?
Downloading dials on the T-REX 3 is only possible via QR code.


direct link https://amazfitwatchfaces.com/awapp

Google Play says AmazFaces app is not compatible with my:
Watch model: T-REX 3
Phone model: MiNote 13 rooted
OS version: HYPERoS ver: 1.0.9.0

How to override it?
Thanks

[piotarock]

App version: 4.7.388 stable
Watch model: balance
Phone model:Redmi Note 10
OS version: Android 13

I was having a problem where the watchfaces couldn't install or the wrong watchface was being installed. I fixed it by clearing the cache of the amazfitwatchface app. This might help someone.

Spoiler

[Smarteam]

App version: 4.7.391 Stable
Watch model: Amazfit Active 2
Phone model: Samsung A52s
OS version: Android 14

Not able to sync watch faces from app to watch. Can not connect to watch. Is Amazfit Active 2 not supported yet?

[piotarock]

App version: 4.7.391 Stable
Watch model: Amazfit Active 2
Phone model: Samsung A52s
OS version: Android 14

Not able to sync watch faces from app to watch. Can not connect to watch. Is Amazfit Active 2 not supported yet?

Try to log out and sync. I encountered a similar bug. I logged out and was able to sync watchface. In addition, if this fails, try the beta version of the app.

[Zritwo]

App version: 4.7.391 beta
Watch model: balance
model: origin OS version: Android 15
Not able to sync watch faces to zepp

Spoiler

[Stas]

For Balance watch faces, they're loaded via a QR code. Once you scan, you'll see instructions on how to enable developer mode.

App version: 4.7.391 beta
Watch model: balance
model: origin OS version: Android 15
Not able to sync watch faces to zepp

[abuaqif]

Thank you

We will soon upload the APK version on our website for your convenience.

App version: Unable to install any of apps version
Watch model: T-Rex
Phone model: Nubia Redmagic 7
OS version: Android 13

Not able to install AmazFaces apps at all, error not compatible.