AmazFaces for Android [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for Android.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Lume99]

App version: 2.0. Stable
Watch model: GTR
Phone model: Oneplus 8 Pro
OS version: Android 11

Not able to sync watch faces to zepp

[zleo87]

App version: 2.0.111 Stable
Watch model: Amazfit T-Rex
Phone model: Oneplus 8T
OS version: Android 11

Not able to sync watch faces to zepp. When I press sycn, I appear an error message "we did not found %1$s on your device". Please refer to photo attachments.

[Stas]

Thank you for replay, we added a fix for Android 11 to the update app.

App version: 2.0.111 Stable
Watch model: Amazfit T-Rex
Phone model: Oneplus 8T
OS version: Android 11

Not able to sync watch faces to zepp. When I press sycn, I appear an error message "we did not found %1$s on your device". Please refer to photo attachments.

[tntboy]

Does not support Amazfit GTR2？

[sHawTY]

App version - 2.0 Stable (I'm in the BETA group though)
Watch model - GTR 1 47MM
Phone model - Pocophone F1
OS version - Android 10

Not able to sync watch faces to zepp

Just got an update for the AmazFaces BETA app, still failed to install new watchface on GTR 1 47MM

[Annetterscc]

App Version 2.0.111
Watch Model GTR 47 mm
Phone Model - Oukitel WP5 Pro
OS Android 10

Choose "Direct Installation"
Press "Download"
ZEPP-APP is open and syncronised, but askes me to sync
Do another sync
go back to AW
Press "set on watch" (Watch is shown above with adress)
no reaction on Watch
askes me to sync in zepp
Button "reconnect"
"nothing found on your request"
and so on......

[Stas]

Check out the beta

App Version 2.0.111
Watch Model GTR 47 mm
Phone Model - Oukitel WP5 Pro
OS Android 10

Choose "Direct Installation"
Press "Download"
ZEPP-APP is open and syncronised, but askes me to sync
Do another sync
go back to AW
Press "set on watch" (Watch is shown above with adress)
no reaction on Watch
askes me to sync in zepp
Button "reconnect"
"nothing found on your request"
and so on......

[PadGyver]

App version: 2.1.120 (Joined Beta Group)
Watch model: GTR47 FW 1.3.7.17
Phone model: Google Pixel 3 XL
OS version: Android 11

Not able to sync over bluetooth, and not able to replace zepp fisrt watch face too. Direct installation stay at 0 or 1% and fails.

[eating]

App version: 2.1.120
Watch Model:GTR 2 FW v5.0.7.1
Phone Model:Oneplus 8T
OS Version:Android 11

Choose "Direct Installation"
Press "Download"
ZEPP-APP is open and syncronised, but askes me to sync
Do another sync
go back to AW
Press "set on watch" (Watch is shown above with adress)
no reaction on Watch
askes me to sync in zepp
Button "reconnect"
I tried it a lot of times ,but alltime the installation does not starts .Only show me sync with zepp

[jaymeferreyra]

App version: 2.1.120
Watch Model:GTR 2 FW v5.0.7.1
Phone Model:Oneplus 8T
OS Version:Android 11

Choose "Direct Installation"
Press "Download"
ZEPP-APP is open and syncronised, but askes me to sync
Do another sync
go back to AW
Press "set on watch" (Watch is shown above with adress)
no reaction on Watch
askes me to sync in zepp
Button "reconnect"
I tried it a lot of times ,but alltime the installation does not starts .Only show me sync with zepp

Same here...

[pa5t1s]

App version: 2.1.120 (Joined Beta Group)
Watch model: Amazfit X
Phone model: OnePlus 7T
OS version: Android 10

1- I had a GTS previously :
- all favorites lost or disappeared
- GTS not recognised
- unable to change device in Settings : nothing happens
2- X not in left menu ?

[Spoms]

Hello,
I have: Amazfit GTS 2, ZEPP App, AmazFaces App.
I want: install a GTS 2 watch face from the Amazfaces App via ZEPP App.
Problem: I doesn’t install / appear in ZEPP app or on the GTS 2 watch.
What do I make wrong?
Thank you!!
Best, Andy

[Monali03amazfit]

App version: 2.0.111 Stable
Watch model: GTRTX
Phone model: Samsung note20
OS version: Android 10

[ElfeShorty]

Version de l'application: 2.1.120
Modèle de montre stable : Gts 2e
Modèle de téléphone: Redmi Note 9 Pro
Version du système d'exploitation: Android 10

Impossible de synchroniser les cadrans de montre avec zepp:
- message: nothing found on this request
-me demande de synchroniser avec zepp constamment.

[marks_killer]

App version: 2.2.125
Watch model: GTS
Phone model: Samsung S8+
OS version: Android 9

Not able to sync watch faces to amazfaces app. Synchronization error appears constantly

[jules79]

App version: 2.1.120
Watch model: T-Rex
Phone model: Samsung Galaxy Note20 Ultra
OS version: Android 11

Sync error appear after reaching progress bar reached 99%-100%. Keep asking to sync with Zepp. Prior to Android 11, it works without issues

[sHawTY]

App version: 2.2.128
Watch model: GTR 1
Phone model: Pocophone F1
OS version: Android 10

Sync doesn't work, favorites lost. Sync moving bar just keep loading non-stop, didn't start syncing at all
Previous version worked perfectly. Where can I download the previous version?

[Stas]

In a few days there will be an update with fixes

App version: 2.2.128
Watch model: GTR 1
Phone model: Pocophone F1
OS version: Android 10

Sync doesn't work, favorites lost. Sync moving bar just keep loading non-stop, didn't start syncing at all
Previous version worked perfectly. Where can I download the previous version?

[BionicMerlin]

App version 2.1.120 Stable
Watch model Amazfit Bip S
Phone model Samsung Galaxy 10e
OS version Android 11

Not able to sync watch faces to zepp. Watch face doesn't appear in Zepp Watch face settings.

[ajeto]

App version: 2.1.120 Stable
Watch model: GTR2
Phone model: XIAOMI Mi9T (Redmi K20)
OS version: Android 10 (MIUI 12.07)

Instalation method "Replacing the standard dial" but then ZAPP opens with standard dials from my previous GTR47 watch. I deleted cadh and data, logged in again, same thing. When I go to settings it says GTR42 and I can't change it, but I see dials from GTR2(!?!)

[BionicMerlin]

App version 2.1.120 Stable
Watch model Amazfit Bip S
Phone model Samsung Galaxy 10e
OS version Android 11

Not able to sync watch faces to zepp. Watch face doesn't appear in Zepp Watch face settings.

Works now. I had to make the watch discoverable.

[sHawTY]

Works now. I had to make the watch discoverable.

Same here. Had to remove the watch and make it discoverable again then was able to sync the again

[Rcappa]

Can you advise when Amazfit might be supporting Amazfit GTR 2 watches? I get sync failure when trying to set GTR 2 watch faces on my watch.

Thanks!

[sHawTY]

App version: 2.3.130
Watch model: GTR 1
Phone model: Pocophone F1
OS version: Android 10

Sync stopped working again, even when discoverable is enabled
Removed watch from AmazFaces & it still doesn't work