[Balance 2] Third-party watch faces fail to download with error 403

[SiberiaHusky]

Hi, I just got an Amazfit Balance 2, and enabled Developer Mode in Zepp.

When I scanned the QR code from my phone's gallery, the Zepp app always shows “下载错误（403）” (Download failed (403)).

I tried several Balance 2 watch faces, and all have the same problem. Official watch faces download normally.

Is anyone else experiencing this? Any idea how to fix it?

Thanks!

Spoiler

[asoo]

Hi, I just got an Amazfit Balance 2, and enabled Developer Mode in Zepp.

When I scanned the QR code from my phone's gallery, the Zepp app always shows “下载错误（403）” (Download failed (403)).

I tried several Balance 2 watch faces, and all have the same problem. Official watch faces download normally.

Is anyone else experiencing this? Any idea how to fix it?

Thanks!

Spoiler

I'm not sure which part "the QR code from my phone's gallery" that you said.
If you mean that you saved the QR code image from this website and planned to use it later,
and then encountered a problem installing it, that's because QR codes generated from the web have an expiration date. Once generated, you must scan and install it immediately; you cannot save it for later use.

Based on your question, that's all I can guess.

You can check out more instructions on installing QR codes here:
viewtopic.php?p=17161#p17161

[SiberiaHusky]

I'm not sure which part "the QR code from my phone's gallery" that you said.
If you mean that you saved the QR code image from this website and planned to use it later,
and then encountered a problem installing it, that's because QR codes generated from the web have an expiration date. Once generated, you must scan and install it immediately; you cannot save it for later use.

Based on your question, that's all I can guess.

You can check out more instructions on installing QR codes here:
viewtopic.php?p=17161#p17161

Yeah, I did save the QR code image from the website, but I scanned it in the Zepp app almost immediately—it wasn't even sitting in my gallery for more than 30 seconds.

Such a bummer.

[asoo]

I'm not sure which part "the QR code from my phone's gallery" that you said.
If you mean that you saved the QR code image from this website and planned to use it later,
and then encountered a problem installing it, that's because QR codes generated from the web have an expiration date. Once generated, you must scan and install it immediately; you cannot save it for later use.

Based on your question, that's all I can guess.

You can check out more instructions on installing QR codes here:
viewtopic.php?p=17161#p17161

Yeah, I did save the QR code image from the website, but I scanned it in the Zepp app almost immediately—it wasn't even sitting in my gallery for more than 30 seconds.

Such a bummer.

If you scan the image you saved immediately, it should install successfully.
But as mentioned, saved images are not permanently valid, so scanning directly is recommended for best results.
I tried saving the QR code and scanning the image immediately. I was able to install on BipMAX without any problems, but after a while, the QR code became unusable for installation.
So if you can't install it, I'm not sure why either.

[GIK-Team]

Yeah, I did save the QR code image from the website, but I scanned it in the Zepp app almost immediately—it wasn't even sitting in my gallery for more than 30 seconds.

Such a bummer.

Hi,

That's interesting. Could you tell us which version of the Zepp app you're using?

We've seen that some newer Zepp versions have changed parts of the Developer Mode behavior, so knowing the exact version will help us investigate.

If possible, please also let us know:

• Your phone model
• Android or iOS version
• The Zepp app version

Thanks!

[SiberiaHusky]

Hi,

That's interesting. Could you tell us which version of the Zepp app you're using?

We've seen that some newer Zepp versions have changed parts of the Developer Mode behavior, so knowing the exact version will help us investigate.

If possible, please also let us know:

• Your phone model
• Android or iOS version
• The Zepp app version

Thanks!

I'm on version 10.8.1-play.
My phone is a OnePlus Ace 6 (China version, model PLQ110),
running Android 16 (ColorOS 16.0.7.201).

[asoo]

I updated Zepp to version 10.8.1 and encountered the same issues as reported.
Android 15

[SiberiaHusky]

I randomly tried installing Zepp from the OPPO App Store. The version there is 10.7.3 (older and without the "-play" suffix), but surprisingly, it actually worked — QR code installation is now fine.

So it seems like 10.8.1 might have a bug.

[GIK-Team]

QR Installation Update

We've finished analyzing the changes introduced in the latest Zepp versions and have updated our server accordingly.

QR code installation should now work again for both:
- amazfitwatchfaces.com (website)
- AmazFaces app & AmazFaces Lite app

If you previously received 403 errors while installing via QR code, please try again. The server has been updated to support the new behavior introduced by Zepp.

A big thank you to everyone who reported the issue and helped us test different scenarios. Your feedback made it possible to identify the changes quickly and restore compatibility.