AmazFaces for Android [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for Android.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[pa5t1s]

For some unknown reason, it seems to functional today... Maybe un-loging made the trick...
Thx anyway

[Ceaus]

Also, when i try to refresh, it displays "Check your internet connection and try again", even though my internet is working properly.

Had the same issue. My problem was a local DNS resolver (messing with IPv4/IPv6). Check whatever you have for tunnels, vpns, blockers, etc.

[MattP85]

App version: 3.1.188 Stable
Watch model: GTR3 Pro
Phone model: Oneplus 8
OS version: Android 12

Hello
I can't access to gtr3 and gtr3 pro watchfaces on the app. Even when connected.

[MattP85]

Fixed with the last update

[Levador]

App version: android 3622Stable
Watch model: mi band 6
Phone model: Samsung a12
OS version: Android 11
Zepp life
Not able to sync watch faces to miband 6
Message on watch : impossible to synchonized

The wath is connected
The faces of store runs
Thanks

[Stas]

App version: android 3622Stable
Watch model: mi band 6
Phone model: Samsung a12
OS version: Android 11
Zepp life
Not able to sync watch faces to miband 6
Message on watch : impossible to synchonized

The wath is connected
The faces of store runs
Thanks

Installing dials for miband6 at the moment only through copying to a folder will be available in the next update.

[Levador]

Ok thanks !
I'll try this

[Levador]

It,s good! Tks

[Julien]

Hello am I the only one with latest release of the Android App (GTS2 Mini)?
I can't install any watchface anymore: the reason being that the app tries to install the same watchface in an infinite loop. As soon as it is over, it starts a new upload and I'm not fast enough to stop it at the right time.

Code: Select all

App version: 3.6.220
Watch model: GTS 2 Mini
Phone model: Samsung S7
OS version: Android 10

[Stas]

Thanks for the error message, try removing the dials from your watch and try again.

Hello am I the only one with latest release of the Android App (GTS2 Mini)?
I can't install any watchface anymore: the reason being that the app tries to install the same watchface in an infinite loop. As soon as it is over, it starts a new upload and I'm not fast enough to stop it at the right time.

Code: Select all

App version: 3.6.220
Watch model: GTS 2 Mini
Phone model: Samsung S7
OS version: Android 10

[Julien]

Thanks for the error message, try removing the dials from your watch and try again.

I tried and even factory reset the watch

[Dw_p]

App version (Stable or Beta) 3.6 (220)
Watch model GTS 2 MINI Old version
Phone model Redmi Note 5 Pro
OS version Android 12L API level 32


When I open the app it opens the webapp to the amazfitfaces website and not the actual app, i have been on API level 32 for a long time but this problem is only from the last week

Spoiler

[GIK-Team]

When I open the app it opens the webapp to the amazfitfaces website and not the actual app, i have been on API level 32 for a long time but this problem is only from the last week

Hi. What exactly is the problem? What doesn't work for you or you just don't like something?

[Dw_p]

When I open the app it opens the webapp to the amazfitfaces website and not the actual app, i have been on API level 32 for a long time but this problem is only from the last week

Hi. What exactly is the problem? What doesn't work for you or you just don't like something?

Sorry I didn't reply early enough but take a look at the screenshot, i can't access the app and install watchfaces, when I open the app it opens up a website version of the app which can only download watchfaces and such.

[GIK-Team]

When I open the app it opens the webapp to the amazfitfaces website and not the actual app, i have been on API level 32 for a long time but this problem is only from the last week

Hi. What exactly is the problem? What doesn't work for you or you just don't like something?

Sorry I didn't reply early enough but take a look at the screenshot, i can't access the app and install watchfaces, when I open the app it opens up a website version of the app which can only download watchfaces and such.

Hello! You didn't attach a screenshot and didn't fill out the template in the first post.

[Dw_p]

Hi. What exactly is the problem? What doesn't work for you or you just don't like something?

Sorry I didn't reply early enough but take a look at the screenshot, i can't access the app and install watchfaces, when I open the app it opens up a website version of the app which can only download watchfaces and such.

Hello! You didn't attach a screenshot and didn't fill out the template in the first post.

It is actually attached as a spoiler

[GIK-Team]

It is actually attached as a spoiler

Ok. But what specifically does not work?

[Stas]

This feature is currently temporarily unavailable and will be added soon.

Sorry I didn't reply early enough but take a look at the screenshot, i can't access the app and install watchfaces, when I open the app it opens up a website version of the app which can only download watchfaces and such.

Hello! You didn't attach a screenshot and didn't fill out the template in the first post.

It is actually attached as a spoiler

[Dw_p]

It is actually attached as a spoiler

Ok. But what specifically does not work?

Idk how to exactly explain it, like we have two different UIs that have two different functions. UI 1 is the website, where we can browse watchfaces and download the bin files. Then there is UI 2 the mobile app UI, where it looks different and we can directly install watchfaces for some watches like the GTS 2 and such. UI 1 doesn't have that functionality as it is just a webapp. While UI 2 is the actual app.

The problem is I can only access the UI 1 when opening the app while it is supposed to open UI 2.

Edit:- I am very sorry I have been such a pain in the a** to deal with.

[GIK-Team]

Idk how to exactly explain it, like we have two different UIs that have two different functions. UI 1 is the website, where we can browse watchfaces and download the bin files. Then there is UI 2 the mobile app UI, where it looks different and we can directly install watchfaces for some watches like the GTS 2 and such. UI 1 doesn't have that functionality as it is just a webapp. While UI 2 is the actual app.

The problem is I can only access the UI 1 when opening the app while it is supposed to open UI 2.

Edit:- I am very sorry I have been such a pain in the a** to deal with.

We abandoned the first version of the application and switched to a web application, which is currently being actively developed and will soon have a direct installation of dials. We abandoned the old version of the application because we decided to bring its functionality closer to the functionality of the site.

[Stas]

All the functionality will return and even more goodies, these ugliness is temporary.

Idk how to exactly explain it, like we have two different UIs that have two different functions. UI 1 is the website, where we can browse watchfaces and download the bin files. Then there is UI 2 the mobile app UI, where it looks different and we can directly install watchfaces for some watches like the GTS 2 and such. UI 1 doesn't have that functionality as it is just a webapp. While UI 2 is the actual app.

The problem is I can only access the UI 1 when opening the app while it is supposed to open UI 2.

Edit:- I am very sorry I have been such a pain in the a** to deal with.

We abandoned the first version of the application and switched to a web application, which is currently being actively developed and will soon have a direct installation of dials. We abandoned the old version of the application because we decided to bring its functionality closer to the functionality of the site.

[Julien]

Thanks for the error message, try removing the dials from your watch and try again.

Hello am I the only one with latest release of the Android App (GTS2 Mini)?
I can't install any watchface anymore: the reason being that the app tries to install the same watchface in an infinite loop. As soon as it is over, it starts a new upload and I'm not fast enough to stop it at the right time.

Code: Select all

App version: 3.6.220
Watch model: GTS 2 Mini
Phone model: Samsung S7
OS version: Android 10

I have to revert to version 3.3.196 of the app to be able to set watchfaces, am I really the only one with that issue?

[Stas]

We will download a new beta version soon, the strange behavior has already been fixed.

Thanks for the error message, try removing the dials from your watch and try again.

Hello am I the only one with latest release of the Android App (GTS2 Mini)?
I can't install any watchface anymore: the reason being that the app tries to install the same watchface in an infinite loop. As soon as it is over, it starts a new upload and I'm not fast enough to stop it at the right time.

Code: Select all

App version: 3.6.220
Watch model: GTS 2 Mini
Phone model: Samsung S7
OS version: Android 10

I have to revert to version 3.3.196 of the app to be able to set watchfaces, am I really the only one with that issue?

[Julien]

Great! thanks

[demiurg1]

SashaCX75 showed me an alternative program and on it the synchronization of the selected watch face with my smartwatch works correctly, so I do not know why there is a problem with AmazFaces.

Description of the problem:
I run the AmazFaces program on the Samsung Galaxy S20 Ultra 5G smartphone.
I choose GTR (GTR2 / GTR3), then choose (check) GTR 3.
Then I select the watch face that interests me by scrolling vertically.
I choose Download and then choose the file with the shield.
I check if my smartwatch model, i.e. the Amazfit GTR inscription, appears above the image of the dial.
Then I choose Connect, then "Continue", then "Set on watch" and then "Continue" and so on alternately, because the dial does not upload to the watch.
Zepp sees my watch correctly and is syncing correctly.
I don't know what I'm doing wrong.
SashaCX75 showed me an alternative program and on it the synchronization of the selected watch face with my smartwatch functions correctly, so I do not know why there is a problem with AmazFaces.