AmazFaces for Android [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for Android.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[PVa__]

Hi Community,
Since today (Amazfaces app updated in Android), I have an issue with the app.
When wanting to install a new watch face, and when clicking on the arrow next to the download button, the 'Notify for Amazfit' does not open by default anymore... Instead, the is a list of App proposed witht he SHARE action.
Are you also meeting this issue ? How to enable the default opening of the 'Notify for Amazfit' app when clicking this arrow in the 'Amazfaces' app ?
Thank you for your hint,
PVa

[GIK-Team]

Hi Community,
Since today (Amazfaces app updated in Android), I have an issue with the app.
When wanting to install a new watch face, and when clicking on the arrow next to the download button, the 'Notify for Amazfit' does not open by default anymore... Instead, the is a list of App proposed witht he SHARE action.
Are you also meeting this issue ? How to enable the default opening of the 'Notify for Amazfit' app when clicking this arrow in the 'Amazfaces' app ?
Thank you for your hint,
PVa

There is a possibility that the authors of Notify for Amazfit have disabled this feature in their application. Or maybe the problem is in our application. Transferred information to our developer.

[PVa__]

OK, thanks. Please let me know. In the meantime, is there any other easy way to install a watch face from the 'Amazfaces' app to the GTR2 then ?
PVa

[GIK-Team]

OK, thanks. Please let me know. In the meantime, is there any other easy way to install a watch face from the 'Amazfaces' app to the GTR2 then ?
PVa

About Notify for Amazfit: yes, they have disabled this feature in their application.
https://amazfitwatchfaces.com/external/22 - in v 131 should work.

[Rcappa]

Hello GK-Team,
I have joined your beta and installed the Beta version 2.1 dated February 28, 2021. I have a Google Pixel 4XL and GTR 2 watch and I can't still install watch faces. When I select a GTR 2 watch face, it starts to install then once it gets to 100% install, I get "failed to sync watch face". Anything I am doing wrong?

Thanks in advance!

[PVa__]

Hello GIK-Team,
My AmazFaces version is 2.3.131
And the automatic OPEN of the 'Notify for Amazfit' app does not work when clicking on the arrow next to the download button of the watch face I would like to install on my GTR2. Instead, it opens Share...
PVa

[PVa__]

Hello GIK-Team,
My AmazFaces version is 2.3.131
And the automatic OPEN of the 'Notify for Amazfit' app does not work when clicking on the arrow next to the download button of the watch face I would like to install on my GTR2. Instead, next step is SHARE instead of OPEN WITH (where I normally click on 'Notify for Amazfit').
I joined as a Tester but I do not see where I can get another AmazFaces version than the one on the GooglePlay which is now version 2.3.131.
Could you please guide me ? I would really need to install new watch faces again in the exact same way as I have been doing in the past.
Thank you for your help,
PVa

[GIK-Team]

Hello GIK-Team,
My AmazFaces version is 2.3.131
And the automatic OPEN of the 'Notify for Amazfit' app does not work when clicking on the arrow next to the download button of the watch face I would like to install on my GTR2. Instead, next step is SHARE instead of OPEN WITH (where I normally click on 'Notify for Amazfit').
I joined as a Tester but I do not see where I can get another AmazFaces version than the one on the GooglePlay which is now version 2.3.131.
Could you please guide me ? I would really need to install new watch faces again in the exact same way as I have been doing in the past.
Thank you for your help,
PVa

Authors of Notify for Amazfit have disabled this feature in their application. Therefore, as it was no longer working

[PVa__]

Hello GIK-Team,
Please ignore my last message. I managed to download a new watch face to my GTR2 using directly the 'Custom watchface' option of the 'Notify for Amazfit' app and selecting the AmazFaces website to find the watch faces to download.
PVa

[Jacquestorres]

I can't log in to the mobile app, android 10,
I already cleared the cache, uninstalled and installed again, it's updated by the play store
and when I add my login and password, the application says: password
or bad login.

Through the website in the notebook browser, I log in
normally and access my account, how can I adjust this in the android
application, it's been 2 weeks since I can't login by cell phone.
thanks for help.

[Jacquestorres]

Hi, good evening

amazaface version is 2.4 stable
Xiaomi GTR 47 mm
Android phone is Realme X2 Pro
Android 10

[Alexking10]

App version: 2.3
Watch model: GTR
Phone model: Xiaomi Redmi note 7
OS version: Android 10

Can't install watchfaces via bluetooth or via zepp

[Stas]

Update the beta to version 2.4.142 and check the installation

App version: 2.3
Watch model: GTR
Phone model: Xiaomi Redmi note 7
OS version: Android 10

Can't install watchfaces via bluetooth or via zepp

[80446268]

thanks for u

[Alexking10]

Update the beta to version 2.4.142 and check the installation

App version: 2.3
Watch model: GTR
Phone model: Xiaomi Redmi note 7
OS version: Android 10

Can't install watchfaces via bluetooth or via zepp

Solved. Thanks

[bobenhaus]

How can I login to the Android WatchFaces app ? When I try to login it wipes out all the my setting and I have to start over again. basically I cant save my favorites, settings etc.. because the app is not letting me login . Thanks in advance.

[Rcappa]

Latest version April 7th Beta, working well on GTR 2!

[araikl]

Phone: Huawei Nova 7SE
OS: Android 10

Crash when trying to download facewatch.

[contempt]

newest version of app can't select replece method and select watch

[Stas]

Thanks for the message, we'll fix it in the next update

newest version of app can't select replece method and select watch

[Pumpk1in]

Hi,

The newest app version can't sync properly on GTR2.
The watchface is corrupted during sync, and will not work. Same problem with every watchfaces.

Some times it will freeze the watch at 99% and I'll have to soft reset it.
Some others it will show sync error. And the reste of the time the display will be fully corrupted...

Could you fix it please ?

Thanks

Example of watchface corrupted :

[Stas]

Thanks for the message, we have already downloaded the beta version 178 with fixes, it will be available in Google Play within a few hours

Hi,

The newest app version can't sync properly on GTR2.
The watchface is corrupted during sync, and will not work. Same problem with every watchfaces.

Some times it will freeze the watch at 99% and I'll have to soft reset it.
Some others it will show sync error. And the reste of the time the display will be fully corrupted...

Could you fix it please ?

Thanks

[Pumpk1in]

Thanks for the message, we have already downloaded the beta version 178 with fixes, it will be available in Google Play within a few hours

Thank you
100% working since update

[BragGlitter]

App version: 2.9 Stable
Watch model: MiBand 5
Phone model: Poco x3 Pro
OS version: Android 11

Can't install watch faces. I had a Redmi Note 8 pro a few weeks ago and there was no problem but in this phone I can't install new watchfaces

[Stas]

At what stage do you have difficulties finding a device or an error during installation?

App version: 2.9 Stable
Watch model: MiBand 5
Phone model: Poco x3 Pro
OS version: Android 11

Can't install watch faces. I had a Redmi Note 8 pro a few weeks ago and there was no problem but in this phone I can't install new watchfaces