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AmazFaces for Android [Support]

AmazFaces application for Android & iOS.

Moderators: asoo, Internal error, Watchmens

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GIK-Team
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AmazFaces for Android [Support]

Post by GIK-Team »

In this topic, you may report a problem with our AmazFaces app for Android.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10

Not able to sync watch faces to zepp
Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.
"sometimes it's scary but it's still just you and me” — Leaving Laurel
Ritvik1882
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Post by Ritvik1882 »

App version: 3.1 stable
Watch model: Mi Band 4
Phone model: Oppo k1
OS version: Android 9

App is not working at all for me. As soon as i open the app, it shows "API error: device required".
Also, when i try to refresh, it displays "Check your internet connection and try again", even though my internet is working properly.
Ps: I am using Notify for Mi band, instead of mi fit.
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Pumpk1in
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Post by Pumpk1in »

App version: 2.6.164
Watch model: GTR2
Phone model: Redmi Note 10 Pro
OS version: Android 11

Hi,

I'm still on 2.6 (May 2021) version because EVERY new versions failed to sync to GTR2.

The LATEST version of the app, (3.1) is now sort of syncing the watchface without visual glitches, BUT, the synced watchface is missing in the GTR2 settings. So you can't select the watchface from the watch settings.

Could you please, fix this ?
A lot of people are complaining about sync problems on the Play store since months...

Also, favorites are not working anymore on the app. "service temporarily unavailable". But maybe this is due to 2.6 version now outdated.

Thanks !
weiweitw
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Post by weiweitw »

App version: 3.1.188
Watch model: Mi Band 6
Phone model: Xperia 5 III
OS version: Android 11

Android 11 需要档案存取权限
提示要存在
Android/data/com.huami.watch.hmwatchmanager/files/watch_skin_local/

Android/data/com.xiaomi.hm.health/files/watch_skin_file/
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但 AmazFaces 的储存空间权限只有"媒体"
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并无法存取 Android/data/ 系统资料夹下的子资料夹
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故不可能将资料的存取权限设为提示中的资料夹
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建议下载的錶盘档案可以另设资料夹,否则无法存取。
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Last edited by weiweitw on 15 Nov 2021, 18:15, edited 1 time in total.
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Post by Maxilogan_aw »

App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11

Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
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Post by Stas »

Update the app to version 3.2.191, remove the device in the app and reconnect then try downloading again

Maxilogan_aw wrote: 09 Dec 2021, 08:42
App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11

Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
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Post by andysoft83 »

How can I sync watchface on a Miband6 NFC if I don't use Zepp or MiFit apps, I use the new Xiaomi Wear app, the android app doesn't know how to search for the folder of the Xiaomi Wear app( on my galaxy S10, os android 11) in order to replace the skins from there. Thank you
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Post by Stas »

Thanks for the message, within a week there will be an update with support for Xiaomi Wear app
andysoft83 wrote: 20 Dec 2021, 10:31
How can I sync watchface on a Miband6 NFC if I don't use Zepp or MiFit apps, I use the new Xiaomi Wear app, the android app doesn't know how to search for the folder of the Xiaomi Wear app( on my galaxy S10, os android 11) in order to replace the skins from there. Thank you
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Post by andysoft83 »

Perfect that's good news 👍
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Post by carsten_h »

Stas wrote: 09 Dec 2021, 09:26
Update the app to version 3.2.191, remove the device in the app and reconnect then try downloading again

Maxilogan_aw wrote: 09 Dec 2021, 08:42
App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11

Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
I also have the problem with the distorted graphics with a GTR 2.
If I upload the watchfaces to a GTR 2 or GTR 2e with the iOS App everything is working fine. never had problems like this!
Only the Android version isn‘t working at all.

I can not tell you which Android version the phone has or which version of the app is installed (it is the newest from the Appstore) as it is not my phone and I am not near it.
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Post by FeRu »

Samsung Galaxy S10+
Android 11

Amazfitfaces app crash when I try load comments below every watchfaces :/
I have this problem since few days, and reinstalling app, wiping data, and system cache didn't solve problem
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Post by Stas »

What version of amazfaces app do you have ?

FeRu wrote: 23 Jan 2022, 21:30
Samsung Galaxy S10+
Android 11

Amazfitfaces app crash when I try load comments below every watchfaces :/
I have this problem since few days, and reinstalling app, wiping data, and system cache didn't solve problem
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Post by FeRu »

Ver 3.2.191
6thflow
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Post by 6thflow »

целевая папка должна быть названа "watch_skin_local" вместо "watch_skin_file".
the target folder should be named "watch_skin_local" instead of "watch_skin_file".
Android 11.
Fryw
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Post by Fryw »

In app Is not possible choose gtr 3 pro.

App version: 3.1.188
Gtr 3 pro
Xiaomi 11t
Android 12
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Post by GIK-Team »

Fryw wrote: 20 Feb 2022, 21:52
In app Is not possible choose gtr 3 pro.

App version: 3.1.188
Gtr 3 pro
Xiaomi 11t
Android 12
You are using an outdated version of the application.
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Post by deepblue2000 »

since days I only get:
"Something went wrong" we´ve been notified and will fix this issue as sonn as we can...

"Refresh"

AmazFaces v3.4
Android 12 (Miui13)
Mi11 (xiaomi.eu 22.1.19)
RobertV56
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Post by RobertV56 »

The app no ​​longer works, only gives the message closed, please fix it.
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Post by mimidudu »

Android 12 - The smartphone no longer recognizes the application, before if I clicked on the bin file and opened it in amazfit, it opened and just told me to install it, now not even through the application, it shows CONNECT, then SET ON WATCH and nothing happens.

AWapp (Android) 3.4.204
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Post by trunksis77 »

3.4 beta
T-rex
Xiaomi 10T Pro
Android 11 miui 12.5.11
You have fixed the previus bugs but now we can't install watchfaces to our watch it doesn't synchronize when it did the previous month
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Post by GIK-Team »

Due to the war in our country (Russia attacked Ukraine), we cannot quickly correct errors. At the moment we do not have the technical capability.
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Post by A0953080603a »

Пристрій amazfit gts 2 mini
Spoiler
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Post by deepblue2000 »

since firmware 4.4.1.1 update of Amazfit GTS2, the app can not connect anymore

edit: sorry today it is working again
Dale_a
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Post by Dale_a »

App version (Stable or Beta) : Stable
Watch model : Xiaomi M6 1.0.6.16
Phone model: OPPO F11 CPH1911
OS version: Android 11

Error syncing and installing faces.
Couldn't sync
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Post by pa5t1s »

App version : Amazfaces 3.4
Watch model: GTS 3
Phone model : OnePlus 9
Android 12

It has been a month or so that I'm unable to use the app: right after the launch, there's an error message 'something went wrong, we have been informed bla bla...' with a refresh buttons that doesn't help much.
I've tried to clear cache,clear data but no luck so far...
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Post by mshkvtz »

pa5t1s just install older version of this app. I've got 3.2 and everything works fine ;)
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