AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Código: Selecionar todos

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Wahwah]

Thank you

[m4r6i0]

The AmazFaces app is terrible on IOS. I have a T-Rex 2, which was purchased based on the posts about the app and the promise of its functionality, I subscribed to AmazFaces, but a tremendous disappointment for an app that is PAID.

AmazFitWatchFaces... version: 4.21
Firmware............: 9.55.3.2
IPHONE 11 PRO MAX
IOS......... version: 17.5.1
Zeep....... version: 8.10.5

[GIK-Team]

The AmazFaces app is terrible on IOS. I have a T-Rex 2, which was purchased based on the posts about the app and the promise of its functionality, I subscribed to AmazFaces, but a tremendous disappointment for an app that is PAID.

Hello. I would like to clarify that there is no paid version of the AmazFaces app. On iOS, there is an option to disable ads, but this does not impact the functionality of the app in any way. You are not required to purchase this option to use the app fully.

If you are encountering specific problems, please describe them in detail so we can understand and address them. Additionally, it is important to ensure that the app is functioning properly before making any purchases to avoid misunderstandings.

We value your feedback and are committed to improving the app. If you have any specific issues or suggestions, please let us know so we can assist you further. Thank you for your understanding.

[frogman9]

Has anyone has issues with installing HORN faces recently? Like within the past week? When I do the installation, the watch just shows a square in left side of the face cycling through colors and then goes away. When you tap and hold on the face (so cycle through other faces) the thumbnail looks correct, but selecting it doesn't bring anything up?

[Lenin_c]

App version: Zepp 9.1.0
Watch model: T Rex 3
Phone model: iPhone 13 Pro
OS version: iOS 18.1

The watch does not synchronize with the AmazFaces app, so you cannot install watch faces.

[Stas]

Which firmware version is installed on your watch?

App version: Zepp 9.1.0
Watch model: T Rex 3
Phone model: iPhone 13 Pro
OS version: iOS 18.1

The watch does not synchronize with the AmazFaces app, so you cannot install watch faces.

[m4r6i0]

The AmazFaces app is terrible on IOS. I have a T-Rex 2, which was purchased based on the posts about the app and the promise of its functionality, I subscribed to AmazFaces, but a tremendous disappointment for an app that is PAID.

Hello. I would like to clarify that there is no paid version of the AmazFaces app. On iOS, there is an option to disable ads, but this does not impact the functionality of the app in any way. You are not required to purchase this option to use the app fully.

If you are encountering specific problems, please describe them in detail so we can understand and address them. Additionally, it is important to ensure that the app is functioning properly before making any purchases to avoid misunderstandings.

We value your feedback and are committed to improving the app. If you have any specific issues or suggestions, please let us know so we can assist you further. Thank you for your understanding.

The fact that you charge to disable ads makes your app a paid version, don't be so stupid as to think this isn't relevant. You have always had quality, and the APP has always been very good in this regard, my disappointment is that this has been lost over time.

[GIK-Team]

The fact that you charge to disable ads makes your app a paid version, don't be so stupid as to think this isn't relevant. You have always had quality, and the APP has always been very good in this regard, my disappointment is that this has been lost over time.

We understand your concerns about the option to disable ads for a fee. We resisted implementing this for a long time, but introduced it in response to user requests. Please know that our goal has always been to meet the needs of our users and maintain the quality of our app. We appreciate your feedback and continue to strive for the best user experience. If you have any further suggestions or concerns, we’re here to listen and assist. Thank you for sharing your thoughts.

[Chaboy]

App version: 4.6.383.
Watch model: GTR 47mm
Phone model: iPhone 13
OS version: IOS18.1.1

unable to download and install. when I click view ads, no ads where shown.

[Stas]

Updates will be made soon

App version: 4.6.383.
Watch model: GTR 47mm
Phone model: iPhone 13
OS version: IOS18.1.1

unable to download and install. when I click view ads, no ads where shown.

[Chaboy]

Updates will be made soon

App version: 4.6.383.
Watch model: GTR 47mm
Phone model: iPhone 13
OS version: IOS18.1.1

unable to download and install. when I click view ads, no ads where shown.

thank you!

[Chaboy]

@Stas it is all good now. thank you so much!

[gingerbeardman]

Some watch faces show more minimal versions in their Animated GIF previews. How do I see the version of the face on my device?

I assumed it would be in night mode, but I see no change there.

I'm using Amazfit Band 7.

[gingerbeardman]

To answer my own question: activate power save mode

[Stas]

When you see a minimal version in a watch face’s animated preview, it’s usually showing what the Always-On Display (AoD) mode looks like. On the Amazfit Band 7, this minimal design typically appears when the screen is off or in a low-power state—not just when Night Mode is enabled, which often only adjusts brightness or inverts colors.

Here’s what you can do:

Check for AoD Support:
Look in the Zepp app or your Band 7’s settings for an option labeled “Always-On Display” or a similar power-saving mode. If the watch face supports AoD, toggling it on should reveal the minimal layout.

Understand Watch Face Previews:
Sometimes the animated preview shows multiple design concepts (day vs. night or full vs. minimal), even if only one version is actually implemented on your device. The minimal version might just be a design mockup.

Consult Documentation:
If you expected a minimal version based on the preview but can’t find a way to activate it, check any accompanying notes or instructions from the watch face developer. They may specify whether the minimal layout is available on the Band 7.

In summary, if you’re not seeing the minimal version after enabling AoD or a related setting, it’s likely that the preview is showcasing an alternate concept that isn’t supported on your device.

Some watch faces show more minimal versions in their Animated GIF previews. How do I see the version of the face on my device?

I assumed it would be in night mode, but I see no change there.

I'm using Amazfit Band 7.

[losalamos]

The app does not allow to log in. I use the most recent version 4.7.395

[GIK-Team]

The app does not allow to log in. I use the most recent version 4.7.395

Thanks for the report! The screenshot doesn’t show any login error — could you let us know what exact message you get when trying to log in? Also, please include the following so we can help faster:

• Watch model
• Phone model
• OS version

With this info, we’ll do our best to assist you!

[losalamos]

There's no message, all you can see is this screen when you click on the icon where your profile should open up.
Watch: GTS4
Phone: iPhone 15
OS: iOS 18.5

PS I have accidentally fixed it (for now) going to app settings and removing cookies.

Also, it asks the concern for cookies every single time you open it up.

[syadasti]

App version: 4.7.395 Stable
Watch model: Balance 2
Phone model: iPhone 16 Max
OS version: iOS 18.5

Not able to sync watch faces over Bluetooth

I have been using the Amazfaces iOS app for years GTR3, TRex2, Balance, Active 2, and Bip6. Even with the newer watches I was able to connect and load my personal faces to those.

I just got a Balance 2 and the Amazfaces app doesn’t detect it and choosing Balance>Balance 2 doesn’t work either.

I was only able to upload them here and use developer mode to scan the resulting QR code.

[Stas]

Thank you so much for reaching out and letting us know about this issue.

We’re aware that syncing watch faces over Bluetooth isn’t working for the Balance 2 model, and that the app currently doesn’t detect the new watch as expected. Our team is already looking into this and we’ll do our best to resolve it in the next update.

In the meantime, using developer mode and QR codes is a great workaround

App version: 4.7.395 Stable
Watch model: Balance 2
Phone model: iPhone 16 Max
OS version: iOS 18.5

Not able to sync watch faces over Bluetooth

I have been using the Amazfaces iOS app for years GTR3, TRex2, Balance, Active 2, and Bip6. Even with the newer watches I was able to connect and load my personal faces to those.

I just got a Balance 2 and the Amazfaces app doesn’t detect it and choosing Balance>Balance 2 doesn’t work either.

I was only able to upload them here and use developer mode to scan the resulting QR code.

[ativirs]

I am finding a strange issue since yesterday on Active 2 round. I have iphone 15 pro max on ios 18.5. App version is 4.7.395.

if I select Device as Active 2 round from Settings>Change Device, The install watchface option disappears.

Can you please look into this? Let me know if any other details are required

[Stas]

We’ve identified a problem with the Active 2 round device and the “Install watchface” option in app version 4.7.395.

The update (4.7.396) will be available for iOS devices within the next few days.
In the meantime, you can install the app using the QR code in developer mode.

If you need instructions or encounter any issues, please let us know.

I am finding a strange issue since yesterday on Active 2 round. I have iphone 15 pro max on ios 18.5. App version is 4.7.395.

if I select Device as Active 2 round from Settings>Change Device, The install watchface option disappears.

Can you please look into this? Let me know if any other details are required

[extremme]

My amazfit T-Rez is fully connected to Zepp and working perfectly. I am on iphone 16 pro max with the latest ios firmware: 18.5

I cannot download and install any watch faces. I tried reconnecting Bluetooth etc.

[Stas]

Please check your phone’s Bluetooth settings and look for any existing T-Rex device connections. If you see more than one T-Rex device paired, remove all of them (this does NOT affect the connection inside the Zepp app). As soon as you do this, your phone will offer to pair with your T-Rex watch again. This simple step solves 99% of connection problems.

My amazfit T-Rez is fully connected to Zepp and working perfectly. I am on iphone 16 pro max with the latest ios firmware: 18.5

I cannot download and install any watch faces. I tried reconnecting Bluetooth etc.

[extremme]

Please check your phone’s Bluetooth settings and look for any existing T-Rex device connections. If you see more than one T-Rex device paired, remove all of them (this does NOT affect the connection inside the Zepp app). As soon as you do this, your phone will offer to pair with your T-Rex watch again. This simple step solves 99% of connection problems.

My amazfit T-Rez is fully connected to Zepp and working perfectly. I am on iphone 16 pro max with the latest ios firmware: 18.5

I cannot download and install any watch faces. I tried reconnecting Bluetooth etc.

I could only see one being paired. No other t-rez watch