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AmazFaces for Android [Support]
Posted: 17 Nov 2020, 10:03
by GIK-Team
In this topic, you may report a problem with our AmazFaces app for
Android.
To do this, please, provide the following information:
App version (Stable or Beta)
Watch model
Phone model
OS version
Description of your problem
Filling example:
Code: Select all
App version: 2.0.111 Stable
Watch model: GTR
Phone model: Samsung S10
OS version: Android 10
Not able to sync watch faces to zepp
Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.
Re: AmazFaces for Android [Support]
Posted: 07 Nov 2021, 20:31
by Ritvik1882
App version: 3.1 stable
Watch model: Mi Band 4
Phone model: Oppo k1
OS version: Android 9
App is not working at all for me. As soon as i open the app, it shows "API error: device required".
Also, when i try to refresh, it displays "Check your internet connection and try again", even though my internet is working properly.
Ps: I am using Notify for Mi band, instead of mi fit.

Re: AmazFaces for Android [Support]
Posted: 14 Nov 2021, 19:16
by Pumpk1in
App version: 2.6.164
Watch model: GTR2
Phone model: Redmi Note 10 Pro
OS version: Android 11
Hi,
I'm still on 2.6 (May 2021) version because EVERY new versions failed to sync to GTR2.
The LATEST version of the app, (3.1) is now sort of syncing the watchface without visual glitches, BUT, the synced watchface is missing in the GTR2 settings. So you can't select the watchface from the watch settings.
Could you please, fix this ?
A lot of people are complaining about sync problems on the Play store since months...
Also, favorites are not working anymore on the app. "service temporarily unavailable". But maybe this is due to 2.6 version now outdated.
Thanks !
Re: AmazFaces for Android [Support]
Posted: 15 Nov 2021, 17:56
by weiweitw
App version: 3.1.188
Watch model: Mi Band 6
Phone model: Xperia 5 III
OS version: Android 11
Android 11 需要档案存取权限
提示要存在
Android/data/com.huami.watch.hmwatchmanager/files/watch_skin_local/
或
Android/data/com.xiaomi.hm.health/files/watch_skin_file/
但 AmazFaces 的储存空间权限只有"媒体"
并无法存取 Android/data/ 系统资料夹下的子资料夹
故不可能将资料的存取权限设为提示中的资料夹
建议下载的錶盘档案可以另设资料夹,否则无法存取。

Re: AmazFaces for Android [Support]
Posted: 09 Dec 2021, 08:42
by Maxilogan_aw
App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11
Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
Re: AmazFaces for Android [Support]
Posted: 09 Dec 2021, 09:26
by Stas
Update the app to version 3.2.191, remove the device in the app and reconnect then try downloading again
Maxilogan_aw wrote: 09 Dec 2021, 08:42
App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11
Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
Re: AmazFaces for Android [Support]
Posted: 20 Dec 2021, 10:31
by andysoft83
How can I sync watchface on a Miband6 NFC if I don't use Zepp or MiFit apps, I use the new Xiaomi Wear app, the android app doesn't know how to search for the folder of the Xiaomi Wear app( on my galaxy S10, os android 11) in order to replace the skins from there. Thank you
Re: AmazFaces for Android [Support]
Posted: 20 Dec 2021, 11:59
by Stas
Thanks for the message, within a week there will be an update with support for Xiaomi Wear app
andysoft83 wrote: 20 Dec 2021, 10:31
How can I sync watchface on a Miband6 NFC if I don't use Zepp or MiFit apps, I use the new Xiaomi Wear app, the android app doesn't know how to search for the folder of the Xiaomi Wear app( on my galaxy S10, os android 11) in order to replace the skins from there. Thank you
Re: AmazFaces for Android [Support]
Posted: 20 Dec 2021, 12:27
by andysoft83
Perfect that's good news

Re: AmazFaces for Android [Support]
Posted: 29 Dec 2021, 14:29
by carsten_h
Stas wrote: 09 Dec 2021, 09:26
Update the app to version 3.2.191, remove the device in the app and reconnect then try downloading again
Maxilogan_aw wrote: 09 Dec 2021, 08:42
App version: 3.2 from Play Store
Watch model: GTR 2
Phone model: Oneplus 7 PRO
OS version: Android 11
Syncing watchface through the app seems to work but the graphics are all messed and glitched. Used the BT MAC address to transfer, tested both methods (slow and fast)
I also have the problem with the distorted graphics with a GTR 2.
If I upload the watchfaces to a GTR 2 or GTR 2e with the iOS App everything is working fine. never had problems like this!
Only the Android version isn‘t working at all.
I can not tell you which Android version the phone has or which version of the app is installed (it is the newest from the Appstore) as it is not my phone and I am not near it.
Re: AmazFaces for Android [Support]
Posted: 23 Jan 2022, 21:30
by FeRu
Samsung Galaxy S10+
Android 11
Amazfitfaces app crash when I try load comments below every watchfaces :/
I have this problem since few days, and reinstalling app, wiping data, and system cache didn't solve problem
Re: AmazFaces for Android [Support]
Posted: 24 Jan 2022, 08:20
by Stas
What version of amazfaces app do you have ?
FeRu wrote: 23 Jan 2022, 21:30
Samsung Galaxy S10+
Android 11
Amazfitfaces app crash when I try load comments below every watchfaces :/
I have this problem since few days, and reinstalling app, wiping data, and system cache didn't solve problem
Re: AmazFaces for Android [Support]
Posted: 24 Jan 2022, 10:30
by FeRu
Ver 3.2.191
Re: AmazFaces for Android [Support]
Posted: 07 Feb 2022, 05:44
by 6thflow
целевая папка должна быть названа "watch_skin_local" вместо "watch_skin_file".
the target folder should be named "watch_skin_local" instead of "watch_skin_file".
Android 11.
Re: AmazFaces for Android [Support]
Posted: 20 Feb 2022, 21:52
by Fryw
In app Is not possible choose gtr 3 pro.
App version: 3.1.188
Gtr 3 pro
Xiaomi 11t
Android 12
Re: AmazFaces for Android [Support]
Posted: 21 Feb 2022, 07:51
by GIK-Team
Fryw wrote: 20 Feb 2022, 21:52
In app Is not possible choose gtr 3 pro.
App version: 3.1.188
Gtr 3 pro
Xiaomi 11t
Android 12
You are using an outdated version of the application.
Re: AmazFaces for Android [Support]
Posted: 22 Feb 2022, 09:01
by deepblue2000
since days I only get:
"Something went wrong" we´ve been notified and will fix this issue as sonn as we can...
"Refresh"
AmazFaces v3.4
Android 12 (Miui13)
Mi11 (xiaomi.eu 22.1.19)
Re: AmazFaces for Android [Support]
Posted: 07 Mar 2022, 10:02
by RobertV56
The app no longer works, only gives the message closed, please fix it.
Re: AmazFaces for Android [Support]
Posted: 07 Mar 2022, 18:34
by mimidudu
Android 12 - The smartphone no longer recognizes the application, before if I clicked on the bin file and opened it in amazfit, it opened and just told me to install it, now not even through the application, it shows CONNECT, then SET ON WATCH and nothing happens.
AWapp (Android) 3.4.204
Re: AmazFaces for Android [Support]
Posted: 07 Mar 2022, 19:27
by trunksis77
3.4 beta
T-rex
Xiaomi 10T Pro
Android 11 miui 12.5.11
You have fixed the previus bugs but now we can't install watchfaces to our watch it doesn't synchronize when it did the previous month
Re: AmazFaces for Android [Support]
Posted: 07 Mar 2022, 19:38
by GIK-Team
Due to the war in our country (Russia attacked Ukraine), we cannot quickly correct errors. At the moment we do not have the technical capability.
Re: Додаток AmazFaces видає помилку.
Posted: 22 Mar 2022, 15:34
by A0953080603a
Пристрій amazfit gts 2 mini
Re: AmazFaces for Android [Support]
Posted: 24 Mar 2022, 10:23
by deepblue2000
since firmware 4.4.1.1 update of Amazfit GTS2, the app can not connect anymore
edit: sorry today it is working again
Re: AmazFaces for Android [Support]
Posted: 28 Mar 2022, 15:09
by Dale_a
App version (Stable or Beta) : Stable
Watch model : Xiaomi M6 1.0.6.16
Phone model: OPPO F11 CPH1911
OS version: Android 11
Error syncing and installing faces.
Couldn't sync
Re: AmazFaces for Android [Support]
Posted: 11 Apr 2022, 16:28
by pa5t1s
App version : Amazfaces 3.4
Watch model: GTS 3
Phone model : OnePlus 9
Android 12
It has been a month or so that I'm unable to use the app: right after the launch, there's an error message 'something went wrong, we have been informed bla bla...' with a refresh buttons that doesn't help much.
I've tried to clear cache,clear data but no luck so far...
Re: AmazFaces for Android [Support]
Posted: 12 Apr 2022, 05:04
by mshkvtz
pa5t1s just install older version of this app. I've got 3.2 and everything works fine
