PC (windows) does not recognize Stratos

[brandonbeh]

I have been having this problem for quite sometime, my PC just don't recognize the Stratos. I have tried the following methods but it does not work:
1) Clean the contact pins.
2) Use different PC with different windows
3) Use different charging pod
4) Reset the Stratos.

All the above dis not work.

I wrote to Amazfit (Xiaomi) and I did not get the answer i wanted, they simply say, the issue can't be solve online.
I bought the unit from a dealer whom are not the official dealer, thus, there is no warranty. Stratos not officially brought into my country.

I wanted to upload watch faces that i downloaded from this websites.
I also tried the method by uploading via app downloaded here, but it did not work as well.

Does anyone having the same issue?

[danikon]

I have exactly the same problem, and did exactly the same things, but no success at all...

I've tried on many windows versions (7, 10, XP, 8), linux, macOS, but none of them recognize the amazfit stratos.

Does anybody have a solution?

[osmat]

Try installing this program. You can put the necessary drivers in it. If she can't, then you may have problems with your contacts. How are watches displayed in the device dispenser?

Huami_AMAZFIT_Tool_1.0.1.1.zip

(3.04 MiB) Downloaded 10449 times

[brandonbeh]

Really, it's a contact issue!!!!

I clean the contacts with strong chemical and the contact is back, intermittent, but managed to upload all the faces I like to the watch.

Thanks for the advice.

[yooyoyoo]

In my case was problem with windows 10. When I'm swap to Windows 7 - all was okay. Thanks!

[ardayalamac]

Yes i have same problem.
Do you think pc connection is cancelled after last updates? I cleaned pins many times but does not work. There is no service here unfortunately. Dealer doea not support. So i pay such amounth of mo ney for rubbish.