AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

代码： 全选

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Stas]

Happy to hear you figured it out! No worries at all, it’s an easy mistake to make with watch face compatibility. If you have any more questions or need help finding compatible alternatives for the T-Rex 3, just message us anytime.

So I think this has come about due to me trying to use watch faces that aren’t supported for my T-Rex 3, (my bad) I tried some from the original T-Rex, the GTR 47mm and the GTR 2, so the error in this process has been me, I saw some Bell & Ross watch faces that I wanted and couldn’t install them now not knowing they weren’t compatible, so thanks for the information.

[Stas]

Glad you resolved the issue. Feel free to reach out if you have any questions.

So I think this has come about due to me trying to use watch faces that aren’t supported for my T-Rex 3, (my bad) I tried some from the original T-Rex, the GTR 47mm and the GTR 2, so the error in this process has been me, I saw some Bell & Ross watch faces that I wanted and couldn’t install them now not knowing they weren’t compatible, so thanks for the information.

[Stas]

Good to hear it’s sorted out. Let me know if you need any help.

So I think this has come about due to me trying to use watch faces that aren’t supported for my T-Rex 3, (my bad) I tried some from the original T-Rex, the GTR 47mm and the GTR 2, so the error in this process has been me, I saw some Bell & Ross watch faces that I wanted and couldn’t install them now not knowing they weren’t compatible, so thanks for the information.

[kamab]

App version: 4.7.408
Watch model: mi band 9
Phone model: iPhone 13 Pro
OS version: iOS 26.2

In the selection of device, I cannot see Xiaomi Mi Band 9, maximum is 6

[Stas]

Unfortunately, Xiaomi Mi Band 9 is not supported by our app at the moment, which is why it does not appear in the device list (the latest supported model is Mi Band 6). Support for new models may be added in future updates.

App version: 4.7.408
Watch model: mi band 9
Phone model: iPhone 13 Pro
OS version: iOS 26.2

In the selection of device, I cannot see Xiaomi Mi Band 9, maximum is 6

[hakanerturk]

App version: 4.8.422 Stable
Watch model: Xiaomi Smart Band 10
Phone model: iPhone SE (2020)
OS version: iOS 26.3.1

Hi, I'm putting a lot of effort into testing my newly created themes because I can't find Smart Band 10 support in the app. When will Band 10 support be available?

Or is there a platform I can try online?

[[email protected]]

App version: 4.8.422 Stable
Watch model: Xiaomi Smart Band 10
Phone model: iPhone SE (2020)
OS version: iOS 26.3.1

Hi, I'm putting a lot of effort into testing my newly created themes because I can't find Smart Band 10 support in the app. When will Band 10 support be available?

Or is there a platform I can try online?

I'm actually in the same situation.Any luck?

[Lattenknaller]

App version: 4.8.432
Watch model: Amazfit Balance and BIP 5
Phone model: iPhone 14 Pro MAX
OS version: IOS 26.5

Unfortunately, with the app version mentioned above, I can't install WF via Bluetooth, this worked fine with previous versions.
I've also been having an issue for the past few versions where I keep getting logged out. That used to work fine, too.
So I'd like to stay logged in and install my work via BLE.

[GIK-Team]

App version: 4.8.432
Watch model: Amazfit Balance and BIP 5
Phone model: iPhone 14 Pro MAX
OS version: IOS 26.5

Unfortunately, with the app version mentioned above, I can't install WF via Bluetooth, this worked fine with previous versions.
I've also been having an issue for the past few versions where I keep getting logged out. That used to work fine, too.
So I'd like to stay logged in and install my work via BLE.

Hello,
Could you please try the latest beta version of the app and let us know if the issue persists?

You can download it here:
https://amazfitwatchfaces.com/external/35

We’ve made several changes related to Bluetooth communication and authentication, so it would be very helpful to know whether BLE installation and the login issue are resolved in the beta version.

[Lattenknaller]

Even with the BETA version, nothing has changed. I can't download via BLE, and I have to log in every time I launch the app.
App Version: 4.8.433

[Lattenknaller]

4.8.434 BLE install is now working
After restart the App I have to login every time

[gedas07]

I have iPhone 16 and amazfit bip 6 , the version of aplicación is 4.8.436 , and when I intented to install any caratules never see the anouncement an never download the caratule . How can I do
?

[Stas]

Could you please send us a few screenshots or, ideally, a short screen recording showing what happens when you try to install a watch face?

Also, please let us know how you are trying to install the watch face via Bluetooth or using a QR code.

I have iPhone 16 and amazfit bip 6 , the version of aplicación is 4.8.436 , and when I intented to install any caratules never see the anouncement an never download the caratule . How can I do
?

[gedas07]

Could you please send us a few screenshots or, ideally, a short screen recording showing what happens when you try to install a watch face?

Also, please let us know how you are trying to install the watch face via Bluetooth or using a QR code.

I have iPhone 16 and amazfit bip 6 , the version of aplicación is 4.8.436 , and when I intented to install any caratules never see the anouncement an never download the caratule . How can I do
?

Yes, of course, it installs via Bluetooth, but the file never gets downloaded in the application.

https://streamable.com/k0qp97

[Stas]

Thank you for the clarification.

We can see that the issue is related to the advertisement not loading. When the ad is blocked, the watch face file download cannot start.

Please temporarily disable any ad blocker, DNS filtering/blocking service, or similar privacy filter on your device/network, then restart the app and try downloading the watch face again.

We also recommend using the QR code installation method, as it is usually more reliable.

If the issue continues after disabling the blocker, please let us know and we’ll be happy to help further.

Could you please send us a few screenshots or, ideally, a short screen recording showing what happens when you try to install a watch face?

Also, please let us know how you are trying to install the watch face via Bluetooth or using a QR code.

I have iPhone 16 and amazfit bip 6 , the version of aplicación is 4.8.436 , and when I intented to install any caratules never see the anouncement an never download the caratule . How can I do
?

Yes, of course, it installs via Bluetooth, but the file never gets downloaded in the application.

https://streamable.com/k0qp97

[gedas07]

Okay, but on iOS it can't be installed via QR code, or at least I'm not sure it can.
I've tried with the 5G network and I think without any DNS ad blocker, and I've also tried with different iPhones and different iOS versions (18, 26, and 27), and it doesn't work on any of them.