AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Soul71]

App version: 3.0 beta (87)
Watch model: BIP S Lite
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces

[Stas]

For BIP S installer need testers) next week will be build for testflight IOS. We will be glad if you join the testing

App version: 3.0 beta (87)
Watch model: BIP S Lite
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces

[wing0826]

App version: 2.9 / 3.0 beta(87)
Watch model: GTR1 47mm 1.3.7.16
Phone model: iphone xs max
OS version: ios13.5.1

can not sync by amazfaces

but I can sync by amzatools

[Stas]

https://firebasestorage.googleapis.com/ ... ce2f2b67fd

If it doesn't help, please write again

App version: 2.9 / 3.0 beta
Watch model: GTR1 47mm 1.3.7.16
Phone model: iphone xs max
OS version: ios13.5.1

can not sync by amazfaces

but I can sync by amzatools

[Hendrik81]

App version: 2.9.86
Watch model: GTR 47mm
Phone model: iPhone 11 Pro
OS version: iOS 14.1

Not able to sync watch faces to zepp

[wing0826]

I tried this way

but it's the same

https://streamable.com/9bwdzl

https://firebasestorage.googleapis.com/ ... ce2f2b67fd

If it doesn't help, please write again

App version: 2.9 / 3.0 beta
Watch model: GTR1 47mm 1.3.7.16
Phone model: iphone xs max
OS version: ios13.5.1

can not sync by amazfaces

but I can sync by amzatools

[aiman316]

App version: 2.9.86
Watch model: Amazfit GTR 2
Phone model: iPhone 8 Plus
OS version: iOS 14.2

Catalog Empty (nothing found on your request)

[Soul71]

For BIP S installer need testers) next week will be build for testflight IOS. We will be glad if you join the testing

I will help you gladly! As you have seen I already am testing the beta with testflight.

[Stas]

Low battery in watch, charge and try again

I tried this way

but it's the same

https://streamable.com/9bwdzl

https://firebasestorage.googleapis.com/ ... ce2f2b67fd

If it doesn't help, please write again

App version: 2.9 / 3.0 beta
Watch model: GTR1 47mm 1.3.7.16
Phone model: iphone xs max
OS version: ios13.5.1

can not sync by amazfaces

but I can sync by amzatools

[edd1230]

代码： 全选
App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone max s
OS version: iOS 14.2

Not able to sync watch faces to zepp

[wing0826]

hi~

it's the same

https://streamable.com/2k0b7a

Low battery in watch, charge and try again

I tried this way

but it's the same

https://streamable.com/9bwdzl

https://firebasestorage.googleapis.com/ ... ce2f2b67fd

If it doesn't help, please write again

[Wallaby]

Hi.
Same problem here with Amazfit Bip S Lite: when I try to install a watchface, this window pops up with "Synchronize the watch with the MiFit/Zepp application...".
I can do this several times and try to install the watchface again but the same window pops up again. In the WatchFace App my Bip S Lite is connected and shows 100% battery. Even if I disconnect the watch in the App and reconnect it - no installation possible. Only the above mentioned window shows up again and again.

App Version: 3.0 (87) Beta
Amazit Bip Lite S (from german discounter ALDI)
Phone Model: iPhone X
iOS Version: 14.2

[Stas]

For BIP S installer need testers) next week will be build for testflight IOS. We will be glad if you join the testing

Hi.
Same problem here with Amazfit Bip S Lite: when I try to install a watchface, this window pops up with "Synchronize the watch with the MiFit/Zepp application...".
I can do this several times and try to install the watchface again but the same window pops up again. In the WatchFace App my Bip S Lite is connected and shows 100% battery. Even if I disconnect the watch in the App and reconnect it - no installation possible. Only the above mentioned window shows up again and again.

App Version: 3.0 (87) Beta
Amazit Bip Lite S (from german discounter ALDI)
Phone Model: iPhone X
iOS Version: 14.2

[wing0826]

BTW

I also have a T-REX , it can work with my iphone.

some Taiwan users can not sync for GTR1, including me, we bought it in November, the ex-factory date is October, I hope it can help the best watchface app.

[kleon73]

Hi there,
I found there's some problem to download WF to T Rex and seems it will only download and apply the first file if the WF have multiple selection. FYI. keep up and you guys the best!

[Martín Sarasúa]

app version 2.9.86
GTR Lite 47 mm
Iphone 6
iOS 14.2

How do I use the faces in my watch? Have already downloaded them with the app but can't use them.

[Pirlo2806]

Hi,
I have a problem with the AmazFaces app , I don’t charge a new screen
App version : 2.9.86
GTR 47
iPhone XS
IOS 14.2

[wing0826]

I can sync!!

App version: 3.0 beta(88)
Watch model: GTR1 47mm 1.3.7.16
Phone model: iphone xs max
OS version: ios13.5.1

but it can not work in background when it sync

I must stay in app

[alxleon2000]

when will the connection with Amazfit X be available?

I use iPhone 12

thank you so much

Alex

[osmat]

when will the connection with Amazfit X be available?

I use iPhone 12

thank you so much

Alex

Perhaps in future updates at the moment you can use other applications for example Amaztools

[lorenzoalberghina]

App version: 3.0.89
Watch model: VERGE LITE
Phone model: iPhone 8
OS version: iOS 14.2

The app is not able to find the device.

[Heli_Guy]

Considering buying Zepp Z.
Does the app support Zepp Z watch?

[schleswig]

App version: 3.1.90 testflight version
Watch model: Amazfit GTR2
Phone model: Iphone SE old
OS version: 14.3

It is not possible to transfer a watchface from amazfitwatchfaces to the gtr2.
what is the right way?
please help me.
thanks

[AmazfitGTS89]

Hi GIK Team,

I have any problem to change watchface on amazfaces with zepp, that always exception synchorinze your zepp connection status.. i have turn on discoverable on zepp but still not working..
i have one month to used Amazfit GTS.. i used IOS version 14.4 , for Zepp 5.9.0 version and Amazfaces 3.2.94. Could you please to give me solution?