AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[spidercrab]

App version :3.4.112
Amaztools 1.27
watch model : TRexPro
Phone model : iPhone 6s
OS version : ios 14.5.1

I can finally upload WFs to my iPhone. Still no luck with the WF App but I can upload using Amaztools. AT fails on the first attempt but restarting Amaztools and trying again works.

[CSAleck1808]

I changed a T-REX to a T-REX PRO and I can't change the face of the watch. I've checked everything in terms of connection and nothing advances. Before, it worked perfectly with the T-REX.

App version :3.4.112
ZEPP APP
watch model : TRex Pro
FIRMWARE: 2.0.1.02
Phone model : iPhone 8 PLUS
OS version : ios 14.5.1

[ronakjbhagat]

Hey, am having same problem on Amazfit GTS 2 Mini

[Stas]

Check the new version 3.5, if the error persists, then write about the problem

Hey, am having same problem on Amazfit GTS 2 Mini

[scandistars]

In the app for iPhone there are now two options for installing watchfaces; Low or Fast. What is the difference?
I can understand if it was "slow" or "fast", but "LOW" and "FAST" have no relation so I don't understand which option to use when installing. Thanks otherwise for a great app!!

[Stas]

The difference in packet size when transferring a file, for some device models do not support large packages, this is a temporary function.

In the app for iPhone there are now two options for installing watchfaces; Low or Fast. What is the difference?
I can understand if it was "slow" or "fast", but "LOW" and "FAST" have no relation so I don't understand which option to use when installing. Thanks otherwise for a great app!!

[Stas]

Check out the device discovery mode enabled, sometimes when battery low automatically shuts off Discovery mode

App version - 3.5 (stable)
Watch: Amazfit GTR 47mm
Phone: iPhone SE 2020
OS version: iOS 14.6

Zepp: synced with watch. All functions working, Watch discoverable etc.
Amazfaces app: Watch face downloaded. DEVICE DISCOVERY REPEATEDLY FAILS. Error message asks me to do thing I already have done, like keeping Zepp running in background etc.

[spidercrab]

I have been unable to upload wf's to my TRexPro, using the AmazFaces App, since around the time of the last iOS update to 14.6 recently. The app identifies the watch ok but briefly displays a message saying there isn’t enough space on the watch. However, that message quickly dissappears and it looks like the transfer is starting. However, I then get the dreaded make sure Zepp is running, which it is.

I only have the min 3 default wfs and one 320kb wf on the watch.

FWIW, Amaztools also cant upload wf's.

App version: 3.5.116 Stable
Watch model: TRexPro
Phone model: iPhone 6S
OS version: iOS 14.6
Latest Zepp

Also, I couldn't report this using the App report feature, because the Send button is hidden by some text under the Enter Text area. I can enter my message but there is novisible Send button.

[joujc5913]

請教在AmazFaces上下載 GTS2 mini的錶盤,都無法直接連結到GTS2 mini設備來安裝任何錶盤。總是彈出到 zepp 應用程式窗口,請教如何解決,是我操作上的問題嗎?感謝請解惑.

[jdmf13]

Hi,

I'm unable to login with my AmazfitWatchFaces account on the AmazFaces iOS App.

I fill in my details and click "Sign In" and then it will stay with "Please Wait" and never advances.

[spidercrab]

I found a solution to uploading a WF from the Amazface iOS App losing the bluetooth connection or failing and showing the "Make sure Zepp is Running" fail message.

I restored my TRexPro to factory Settings, and the zepp App restored everything, which is good to know.

However, I was still getting connection problems. The solution, was to make sure that the watch is being charged when uploading. This worked for me on an iPhone6S with iOS 14.6.

[Jchang0125]

應用版本： 3.5.116
手錶型號：
T-REX
手機型號： iPhone 8+

11 專業操作系統版本 ： iOS 14.6 AmazFaces無法連線設備 ，但Zepp可以連線也可以更換Zepp上的錶盤
AmazFaces cannot connect to the device, but Zepp can connect or change the dial on Zepp

[Stas]

Within a week there will be an update with fixes

應用版本： 3.5.116
手錶型號：
T-REX
手機型號： iPhone 8+

11 專業操作系統版本 ： iOS 14.6 AmazFaces無法連線設備 ，但Zepp可以連線也可以更換Zepp上的錶盤
AmazFaces cannot connect to the device, but Zepp can connect or change the dial on Zepp

[Rodrigoanestesia]

I found a solution to uploading a WF from the Amazface iOS App losing the bluetooth connection or failing and showing the "Make sure Zepp is Running" fail message.

I restored my TRexPro to factory Settings, and the zepp App restored everything, which is good to know.

However, I was still getting connection problems. The solution, was to make sure that the watch is being charged when uploading. This worked for me on an iPhone6S with iOS 14.6.

I have tried this method today. I hot the watch charging, and it is still not working. The difference is, it now starts to download but in the end I get the infamous “generic error code”and it does not install. Frustrating at least.

[Rodrigoanestesia]

I found a solution to uploading a WF from the Amazface iOS App losing the bluetooth connection or failing and showing the "Make sure Zepp is Running" fail message.

I restored my TRexPro to factory Settings, and the zepp App restored everything, which is good to know.

However, I was still getting connection problems. The solution, was to make sure that the watch is being charged when uploading. This worked for me on an iPhone6S with iOS 14.6.

Update: I did charge the phone when installing, but first I deleted one of my old watchfaces and magically it worked.
So, bottom line is: keep the watch charging, delete one of your old watch faces, amaz watch faces, choose the one you like, share it to amaztools, you get an error code, click on the 3 dots on the top right, select custom file type, watchfaces and then install - it WILL work then. Phew!!!!

[rafarezador]

App version: 3.5.116
Watch model: Mi band 6
Phone model: iPhone 8 plus
OS version: iOS 14.7.1

Not able to sync

[Stas]

Hi, we know about the problem and will try to solve it as soon as possible.

App version: 3.5.116
Watch model: Mi band 6
Phone model: iPhone 8 plus
OS version: iOS 14.7.1

Not able to sync

[since0604]

I'm downloading my watchface from amazfitwatchfaces, and I'm still getting errors synchronizing with my watchface from my band6.

ios ver14.7
iphone se
mi band6

[Stas]

An update with fixes will be released soon, check in versions 117 and above

I'm downloading my watchface from amazfitwatchfaces, and I'm still getting errors synchronizing with my watchface from my band6.

ios ver14.7
iphone se
mi band6

[since0604]

An update with fixes will be released soon, check in versions 117 and above

I'm downloading my watchface from amazfitwatchfaces, and I'm still getting errors synchronizing with my watchface from my band6.

ios ver14.7
iphone se
mi band6

If you don't mind, can I know when 117 will be updated?

[hexas]

App version: 3.6.120
Watch model: T REX
Phone model: iPhone 11
OS version: iOS 14.71

Not able to sync watch faces to zepp

[Stas]

We know about the problem with T-Rex update coming soon.

App version: 3.6.120
Watch model: T REX
Phone model: iPhone 11
OS version: iOS 14.71

Not able to sync watch faces to zepp

[jonathanff]

App version: 3.6.120
Watch model: T REX
Phone model: iPhone 11
OS version: iOS 14.71

No meu celular não sincroniza o App.

[Stas]

We would be grateful if you check the beta version and write the test result.

link to beta test TestFlight:

https://testflight.apple.com/join/4hBEKHHg

App version: 3.6.120
Watch model: T REX
Phone model: iPhone 11
OS version: iOS 14.71

No meu celular não sincroniza o App.

[extremme]

Hi,

App version: 3.6.120
Watch model: T REX
Phone model: iPhone 11 Pro Max
OS version: iOS 14.8

I have a T-Rex. I was able to download and update my watch faces without issue. The last time I changed was abt 2 months ago.

I am using Iphone 11 pro max and 2 days ago, I updated the IOS to 14.8.

I tried updating the faces to my watch. It will indicate on my watch "Syncing Watch....." and on my phone it will show the progress. When it reached 100%, my watch will show error to upload face. I tried many times and tried to reinstall Amazfaces app but to no avail. (My Zepp app was still running at the background)

I then tried to use the Zepp app to try and see if I can change the face using their default watch faces and it worked. So it not bluetooth connection issue.