AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Jasonzye]

How can i replace the faces?? The tools said Please keep Zepp in background？This is IOS 14

[Stas]

What app version and watch model?

How can i replace the faces?? The tools said Please keep Zepp in background？This is IOS 14

[raiders]

App version: 3.2
Watch model: GTR 47mm
Phone model: iPhone XS
OS version: iOS 14.4

I have not been able to sign for the last 4 to 5 months on my iphone or ipad. I have tried to delete the app and redownload it, to no avail. I get a constant spinning wheel.
I have no problem logging in on my Windows PC through Chrome

[Stevenldy]

Hi

App version (Stable or Beta) 3.2 stable
Watch model Amazfit GTR2
Phone model iPhone XS Max
OS version 14.4



I use iPhone XS Max, but when I used AW , after download the watch face. the AW couldn't find the GTR2 device. so failed.

[Stevenldy]

I have used amaztool solved this problem

[abrar3425]

There is no option to select GTS 2 Mini in iOS app.

[spidercrab]

Can anyone confirm that Amaztools (iOS) can upload WF's to the T-Rex Pro?

Currently Amaztools was last updated 1 month ago, but I am wondering if it uses the exact same process and method as the GTR2, and therefore, should work.

[spidercrab]

I noticed that the Zepp App and Amaztools App were updated today, but I am still unable to install T-Rex Pro WF's using iOS. Has anyone else managed to do this using iOS?

[Stas]

Within a couple of days there will be an update

[spidercrab]

Within a couple of days there will be an update

Stas Do you know any more about when the T-Rex Pro support might be added?

[Stas]

T-rex has been added in version 3.3

Within a couple of days there will be an update

@Stas Do you know any more about when the T-Rex Pro support might be added?

[spidercrab]

Thanks Stas. The iOS Version history just said "Fixed some bugs" so I assumed the T-Rex Pro hadn't been added.

I still get an issue with this 3.3 version however, which is very similar to using Amaztools. Both can detect my T-Rex Pro correctly, but when Zepp is running in the background, neither think that Zepp is running and both fail to upload. Everything is updated to the latest and I have done many restarts of iPhone6S iOS 14.42 and T-Rex Pro. When following this excellent video https://youtu.be/k0sWFf1YTo0, I get a long delay of about 10s after pressing the Install and then a red warning to keep Mi-Fit or Zepp App running in the background. Similarly the Amazface App can't seem to detect the Pro and shows an alert to go to Zepp and sync.

Does anyone have any suggestions on how I might get WF's to upload successfully to this phone? Thanks

App version iOS 3.3 Stable
Watch model T-Rex Pro V2.0.1.01
Phone model iPhone 6S
OS version iOS 14.42

[frete2]

Since the AmazFaces latest update installing watch faces doesn´t work. When you click Install the progress bar shows up and it says Installing..., but it never proceeds and there is no percentage showing.

Have tried reinstalling AmazFaces.

The app worked fine earlier.

App version: 3.3 (from App store)
Watch model: T-Rex
Phone model: iPhone 6 Plus
OS version: 12.4.8

[frete2]

Since the AmazFaces latest update installing watch faces doesn´t work. When you click Install the progress bar shows up and it says Installing..., but it never proceeds and there is no percentage showing.

Have tried reinstalling AmazFaces.

The app worked fine earlier.

App version: 3.3 (from App store)
Watch model: T-Rex
Phone model: iPhone 6 Plus
OS version: 12.4.8

No response? Hasn´t worked for a week now. It´s nice that AmazFaces exist, but an app that you can download from App store should work.

[GIK-Team]

No response? Hasn´t worked for a week now. It´s nice that AmazFaces exist, but an app that you can download from App store should work.

All information is transmitted to the developer, even if you do not receive a response in this thread.

[martinp]

For about 2 weeks now I cannot log into the IOS App. I have confirmed correct ID and Pass, but it does not allow me to log in. (the "please wait" screen pops up, but never goes away or logs me in.) It also will not allow me to change faces as a guest... Please Help. I'm interested in upgrading to a T-Rex pro but won't do that if I can't change faces.

[Stas]

An update with fixes is already being prepared

[spidercrab]

Using the new version of the WF App with an iPhone 6S, to connect to my TRexPro, I continue to get the "Keep Zepp/MiFit in the background" message, when using the Download button. If I download to Amaztools v1.2.6 (416), I get exactly the same issue. Zepp is running in the background and communication with the watch and the WF App corrrectly sees my watch.

App version iOS 3.4.122
Amaztools v1.2.6 (416)
Watch model T-Rex Pro V2.0.1.01
Phone model iPhone 6S
OS version iOS 14.51

[Stas]

The fix will be in the next update

Using the new version of teh WF App with an iPhone 6S, to connect to my TRexPro, I continue to get the "Keep Zepp/MiFit in the background" message, when using the Download button. If I download to Amaztools v1.2.6 (416), I get exactly the same issue. Zepp is running in the background and communication with the watch and the WF App corrrectly sees my watch.

App version iOS 3.4.122
Amaztools v1.2.6 (416)
Watch model T-Rex Pro V2.0.1.01
Phone model iPhone 6S
OS version iOS 14.51

[JArty]

Hello, does anyone have experience with iPhone SE 1.gen? It is not possible to upload the watch face via Amaz Face or Amaz Tool. It says that Mi Fit is not running in the background. Upload the watch face via the Mi Fit app store is very slow for about 4-5 minutes! It is normal?

[abrar3425]

App version: 3.4
Watch model: GTS2 mini
Phone model: iPhone XR
OS version: iOS 14.5

Not able to install any watchfaces. Always getting popup for Keep zepp app running in background, i am running Zepp app in background and synced already, Still getting error every time.

[JArty]

When the battery is low, background applications are broken. I've found that it works when the cell phone is on the charger.

[JArty]

Why is uploading so slow?

[Stas]

In iPhones up to version 7, the bluetooth module does not support high data transfer rates

Why is uploading so slow?

[healthyuen]

App version :3.4.112
watch model : mi band 6
Phone model : iPhone 6s Plus
OS version : ios 14.4.2


Not able to syn watch face