AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Stas]

Just to confirm, do you have the original Amazfit T-Rex, or is it another version (such as T-Rex Pro, T-Rex 2, etc.)?
Could you also please check and let us know the firmware version currently installed on your T-Rex watch? You can usually find this in the watch settings, under “About” or “Device Info.”

We have just tested the process and everything is working correctly on our side, so it’s possible your watch might be a different version, or the firmware version may be affecting compatibility.

Please provide your T-Rex model and firmware version, and we’ll do our best to help you resolve this issue.

My amazfit T-Rez is fully connected to Zepp and working perfectly. I am on iphone 16 pro max with the latest ios firmware: 18.5

I cannot download and install any watch faces. I tried reconnecting Bluetooth etc.

I could only see one being paired. No other t-rez watch

[extremme]

Firmware:V1.4.0.19
Model: T-Rex A1919

[Stas]

Please try reinstalling the AmazFaces app. We have tested it and the watch face downloads correctly on our side.

Firmware:V1.4.0.19
Model: T-Rex A1919

[extremme]

I reinstalled the app but still can’t connect though ;(

[extremme]

Just to share. I was able to change the face using WFAmazfit app seamlessly which means there is nothing wrong with the Bluetooth or connection with Zepp. Unsure why till now,your app is not working.

[GIK-Team]

Just to share. I was able to change the face using WFAmazfit app seamlessly which means there is nothing wrong with the Bluetooth or connection with Zepp. Unsure why till now,your app is not working.

Hi,

Thanks for your message! To better understand and help with the issue, please fill out the required information in the following format:
App version
Watch model
Phone model
Short description of the problem

This will help us investigate the issue properly. Thank you!

[extremme]

App version: 4.7.397
Watch model: Amazefit Trex A1919
Phone model: I16 Pro Max ios 18.6. Issue encountered since 18.5
Short description of the problem
Cannot sync and change watxh face from your app.

[Stas]

We tested on the T-Rex and everything works on our side. However, we’ve noticed some common issues when there are duplicate Bluetooth connections on the phone — especially if there are two or more active connections to the watch.
It would help a lot if you could send us a short screencast showing exactly at which step the issue occurs, so we can pinpoint the cause.

App version: 4.7.397
Watch model: Amazefit Trex A1919
Phone model: I16 Pro Max ios 18.6. Issue encountered since 18.5
Short description of the problem
Cannot sync and change watxh face from your app.

[Leodc85]

App version: 4.7.402 Stable
Watch model: GTS 2 mini
Phone model: iPhone13
OS version: iOS 18.6.2

buongiorno non riesco ad installare i watch faces non vedo i QR code e non installa via bluethooth non sincronizza.. ho bisogno di una mano grazie

[andysoft83]

I can also confirm the app version 4.7.402 is not working, I tested with Amazfit Bip on IOs 18.4 and 18.6.1 on 2 diffrent iphone 11 and 15 Pro

[andysoft83]

I’m also reporting back that with app version 4.7.397 the sync is working on iOS with my Amazfit Bip , I tested on an iPad with iOS 18.6.2 where I still have the previous AmazFaces app version. Also spoted a difference, in the old one at the watch selection page there is “Amazfit Bip” device , in the new version .402 it appears like “ Amazfit Bip/Bip Lite” .

PLEASE release an update to fix this issue !

[andysoft83]

App version: 4.7.402 Stable
Watch model: Amazfit Bip
Phone model: iPhone 15 Pro and IPhone 11
OS version: iOS 18.6.2

Not able to sync watch faces to zepp

[Stas]

Thanks for your message! We’ve spotted the issue and already fixed it, but App Store updates can take a little time to appear. Appreciate your patience!

App version: 4.7.402 Stable
Watch model: Amazfit Bip
Phone model: iPhone 15 Pro and IPhone 11
OS version: iOS 18.6.2

Not able to sync watch faces to zepp

[andysoft83]

Thanks for your message! We’ve spotted the issue and already fixed it, but App Store updates can take a little time to appear. Appreciate your patience!

I can confirm it works now flawless for Amazfit BIP !
But I found same sync issue with Amazfit GTR 47 mm and Xiaomi Miband 4 , please fix them as GTR is my second daily driver and it can only sync one watchface at a time . Thank you !

[andysoft83]

App version: 4.7.405 Stable
Watch model: Amazfit GTR 47 mm. + Xiaomi Miband 4
Phone model: iPhone 15 Pro and IPhone 11
iOS version: iOS 18.6.2

Not able to sync watch faces using Zepp app

[Stas]

We have already fixed the loading issue for the Mi Band 4.
For the Amazfit GTR 47 mm, since there are different hardware modifications, we need a bit more information to investigate further. Could you please provide:

The exact model name as it appears via Bluetooth

The firmware version currently installed on your watch

App version: 4.7.405 Stable
Watch model: Amazfit GTR 47 mm. + Xiaomi Miband 4
Phone model: iPhone 15 Pro and IPhone 11
iOS version: iOS 18.6.2

Not able to sync watch faces using Zepp app

[cabrunas]

App version: 4.7.405
Watch model: GTS 2 mini
Phone model: iPhone 16
OS version: iOS 18.7

Not able to sync watch faces to zepp

[andysoft83]

We have already fixed the loading issue for the Mi Band 4.
For the Amazfit GTR 47 mm, since there are different hardware modifications, we need a bit more information to investigate further. Could you please provide:

The exact model name as it appears via Bluetooth

The firmware version currently installed on your watch

App version: 4.7.405 Stable
Watch model: Amazfit GTR 47 mm. + Xiaomi Miband 4
Phone model: iPhone 15 Pro and IPhone 11
iOS version: iOS 18.6.2

Not able to sync watch faces using Zepp app

Hello, sorry for late message, I just tested with the new version released 4.7.407 still not working.
The name of the watch in the Bluetooth ios menu is " Amazfit GTR" . Please try to fix for Ios !

[andysoft83]

After all this time still NO fix for Amazfit GTR 47 mm !!!

[paulbriant]

App version (stable) 4.1.6.9
Watch model -T-Rex 3
Phone model - iPhone 17 Pro Max
OS version -m26.2

I can’t for the life of me add any watch face, that doesn’t have a QR code,

I click install watch face, wait 30 seconds, click the file, click Zepp… and that’s it… nothing happens

Could someone help me? Thanks

[paulbriant]

App version (stable) 4.1.6.9
Watch model -T-Rex 3
Phone model - iPhone 17 Pro Max
OS version -m26.2

I can’t for the life of me add any watch face, that doesn’t have a QR code,

I click install watch face, wait 30 seconds, click the file, click Zepp… and that’s it… nothing happens, it seems it downloads a ‘bin’ file, it doesn’t open.. when I click through the Zepp app, and can I only use ‘bin’ files for balance and t-Rex 3, or can I use bin files from any? I know QR codes are universal.

Could someone help me? Thanks

[Stas]

Hi! I’m not totally sure I understood what exactly isn’t working.

In which cases does installing via QR code work for you?
And in which cases does it fail? (For example: QR install works, but importing a downloaded file doesn’t? Or neither works?)
Also, T-Rex 3 does not support .bin watch face files, so that would explain why nothing happens when you try to open/import them.
For T-Rex 3, watch faces that often fit/are compatible are from Amazfit Balance, GTR 4, and GTR 3 Pro.
And for Balance 2, because of how the watch faces are packaged, they are usually ZIP files (not .bin).

App version (stable) 4.1.6.9
Watch model -T-Rex 3
Phone model - iPhone 17 Pro Max
OS version -m26.2

I can’t for the life of me add any watch face, that doesn’t have a QR code,

I click install watch face, wait 30 seconds, click the file, click Zepp… and that’s it… nothing happens, it seems it downloads a ‘bin’ file, it doesn’t open.. when I click through the Zepp app, and can I only use ‘bin’ files for balance and t-Rex 3, or can I use bin files from any? I know QR codes are universal.

Could someone help me? Thanks

[paulbriant]

So got to the site, if a qr code is available I download it to my iPad, then scan it using the amazfit app, and it adds it to my watch.

With packaged ones without a qr code I go to the amazfaces site on my phone , click install watch face, watch advert, make sure Zepp is synced to my watch, then click the synchronise with Zepp and nothing happens.

Do any of the other t-Rex series work with the t-Rex 3? Or just balance, GTR 3 and 4, as that might be where I’m going wrong?

[Stas]

“Packaged ones without a QR code” watch faces that can’t be installed by scanning a QR, so they rely on the AmazFaces Zepp app sync/hand-off method instead.

Could you please record a short screencast (15–30 seconds is enough) showing exactly how you install it in the AmazFaces app and where it stops (from tapping Install watch face Synchronise with Zepp)? That’ll make it obvious what part is failing.

About compatibility: most watches running Zepp OS are compatible starting from models like T-Rex 2 and newer, and many Zepp OS devices work, except some lines like the Active” series. But whether a specific watch face fits also depends on screen resolution.

For T-Rex 3 the resolution is 480×480, so you should pick faces made for that size (or an equivalent device). You can check the official Zepp device list here:
(https://docs.zepp.com/docs/reference/re ... vice-list/)

So: other T-Rex faces might work if they match 480×480, but if they’re made for a different resolution, they may not install or display correctly.

So got to the site, if a qr code is available I download it to my iPad, then scan it using the amazfit app, and it adds it to my watch.

With packaged ones without a qr code I go to the amazfaces site on my phone , click install watch face, watch advert, make sure Zepp is synced to my watch, then click the synchronise with Zepp and nothing happens.

Do any of the other t-Rex series work with the t-Rex 3? Or just balance, GTR 3 and 4, as that might be where I’m going wrong?

[paulbriant]

So I think this has come about due to me trying to use watch faces that aren’t supported for my T-Rex 3, (my bad) I tried some from the original T-Rex, the GTR 47mm and the GTR 2, so the error in this process has been me, I saw some Bell & Ross watch faces that I wanted and couldn’t install them now not knowing they weren’t compatible, so thanks for the information.