AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[Stas]

There will be an update soon

App version: 4.0.289 Stable
Watch model: GTR mini
Phone model: iPhone 12 pro max
OS version: iOS 16.4.1

can not sync by amazfaces.
but I can sync by zepp app.

iphone I can connect with the zepp app, but amazfaces cannot connect. It cannot be resolved by rebooting or turning off/on Bluetooth. What should I do?

[papachi1224]

additional information. When I selected falcon, I was able to install it. But the watchface was not displayed beautifully. If you choose GTR MINI, you can't reach connect.

[papachi1224]

I was able to install it today.
I didn't do anything special.
I wonder if it was updated?
thank you very much.

[kevs42]

I am using a GTR4 watch that is up to date. When using Amazfaces app (stable) on an iPhone 14 I select a watch face & dnld, watch add, X, install watchface, install ver 1, loops back to install watchface screen. If I press “recent” the faces show up in the app. I have no idea how to get the face to the watch! My watch is synced with Zepp app.
I apologize if I have missed something, but I can't find any instructions on how to copy watchfaces to the watch using Amazfaces.
Thank you,
kev

[Stas]

Try reinstalling the Amazfaces app.

I am using a GTR4 watch that is up to date. When using Amazfaces app (stable) on an iPhone 14 I select a watch face & dnld, watch add, X, install watchface, install ver 1, loops back to install watchface screen. If I press “recent” the faces show up in the app. I have no idea how to get the face to the watch! My watch is synced with Zepp app.
I apologize if I have missed something, but I can't find any instructions on how to copy watchfaces to the watch using Amazfaces.
Thank you,
kev

[Franc91]

I have Huawei Gt3 and I try install other faces, and I have Iphone app, and only show download not showing install so how install other faces?

[GIK-Team]

I have Huawei Gt3 and I try install other faces, and I have Iphone app, and only show download not showing install so how install other faces?

I'm sorry for the inconvenience, but currently, our application doesn't support the installation of watch faces on the Huawei GT3 model, especially for iPhone users. It's a restriction we're currently dealing with due to compatibility issues. You can download the watch faces, but the installation process has to be done manually or via another application that supports the installation. We're continually working to improve the app's functionality and compatibility. I appreciate your understanding.

[Franc91]

Ok no problem. But how install manualy? It will work app if I have android phone?

[luizaleixo]

I have the same issue running ios 16.6 on a 13 pro max. Tried Amazfaces from AppStore and even TestFlight version. Same result. Deleted the apps and reinstalled them. Reconnected the watch.
But every time I try to [ Install Watch Face ] it just sits there and does nothing.

Try reinstalling the Amazfaces app.

I am using a GTR4 watch that is up to date. When using Amazfaces app (stable) on an iPhone 14 I select a watch face & dnld, watch add, X, install watchface, install ver 1, loops back to install watchface screen. If I press “recent” the faces show up in the app. I have no idea how to get the face to the watch! My watch is synced with Zepp app.
I apologize if I have missed something, but I can't find any instructions on how to copy watchfaces to the watch using Amazfaces.
Thank you,
kev

[Stas]

At times, unforeseen difficulties may arise during the installation process. Please try the following steps, which may help:

Restart the Bluetooth on your device.
After restarting, synchronize the watch with the Zepp app.
Then, try to install the watch face through our app. This may take several attempts.
If the problem persists, try to install another watch face. This will help us determine whether the problem is associated with a specific watch face or it's a general issue.

It would be very helpful if you could provide more details about the exact stage at which you encounter difficulties: whether it arises before connecting the watch, or after it's been connected. This will help us better understand the problem and provide you with more specific assistance.

I have the same issue running ios 16.6 on a 13 pro max. Tried Amazfaces from AppStore and even TestFlight version. Same result. Deleted the apps and reinstalled them. Reconnected the watch.
But every time I try to [ Install Watch Face ] it just sits there and does nothing.

Try reinstalling the Amazfaces app.

I am using a GTR4 watch that is up to date. When using Amazfaces app (stable) on an iPhone 14 I select a watch face & dnld, watch add, X, install watchface, install ver 1, loops back to install watchface screen. If I press “recent” the faces show up in the app. I have no idea how to get the face to the watch! My watch is synced with Zepp app.
I apologize if I have missed something, but I can't find any instructions on how to copy watchfaces to the watch using Amazfaces.
Thank you,
kev

[Peepeepoopoo]

Hi, I have attempted the steps above but there are a lot of Watch faces that will not download. Usually the error I get is “something wrong, try again”, and “the advertisement did not load”. I am on latest version of app and iOS on iPhone 13pro. Most watches install, but some will not no matter how many times I attempt.

[Hackerock]

App version: 4.12
Watch model: T-Rex2
Phone model: iPhone XS
OS version: iOS 17.1.2

Not able to sync watch faces to zepp

I don't really know since when, maybe since the last T-Rex2 update, but I can't upload new faces to my T-Rex2.... whenever I try to upload, the upload progress bar I gets an -1%.... and get stuck there....
I'm using the ios app AmazFace 4.12, on an iPhone Xs with ios 17.1.2
The Zepp app is on v.8.2.6 and my T-Rex2 is on v9.54.5.1

[Hackerock]

I tried to clear the amazfaces ios app caché, but it didn't but it solved the issue was delete de ios app and install it again...

Now everything works!!

[GIK-Team]

I tried to clear the amazfaces ios app caché, but it didn't but it solved the issue was delete de ios app and install it again...

Now everything works!!

Fantastic news! We're thrilled to hear that reinstalling the AmazFaces iOS app resolved the issue and everything is working smoothly now. Thank you for taking the time to try the troubleshooting steps and for sharing your solution with us. Your feedback is very valuable.

Should you encounter any other issues or have any suggestions in the future, please don't hesitate to reach out. We're always here to help and continually looking for ways to improve our app.

Enjoy your watch faces, and have a great day!

[Omaradsl]

App version: 4..4.334 Stable
Watch model: Balance
Phone model: iPhone 14 pro max
OS version: iOS 17.2


Hi to all. I have a problem with install faces on my Balance and Iphone 14 pro max.
This is the message.

Spoiler

Anyone can help me please?

[GIK-Team]

App version: 4..4.334 Stable
Watch model: Balance
Phone model: iPhone 14 pro max
OS version: iOS 17.2


Hi to all. I have a problem with install faces on my Balance and Iphone 14 pro max.
This is the message.

Spoiler

Anyone can help me please?

Hello,

Thank you for reaching out with your concern about installing watch faces on your Amazfit Balance using an iPhone 14 Pro Max. Currently, we do not have official support for the Amazfit Balance model in our app. We are actively working on this, but there are challenges due to certain limitations set by the watch manufacturer, which have made integration more complex for third-party applications like ours.

We understand this might be inconvenient, and we appreciate your patience as we continue to work towards a solution. We are committed to enhancing our app's compatibility and hope to include support for the Amazfit Balance in the future.

[Omaradsl]

Thanks Gik for answer, i resolve the problem. Now all work fine and i installed watch faces in my balance with Ios.
This is my step.

1. Unistall app.
2.Reinstall app
3 in the preference on startup app, i set gt3 pro.
4. When install faces, the app dont' see my smartwatch, but on bottom i can see my model.
After select balance model, all work and face gone install in smartwatch.

Thanks.

[ragdolled]

Thanks Gik for answer, i resolve the problem. Now all work fine and i installed watch faces in my balance with Ios.
This is my step.

1. Unistall app.
2.Reinstall app
3 in the preference on startup app, i set gt3 pro.
4. When install faces, the app dont' see my smartwatch, but on bottom i can see my model.
After select balance model, all work and face gone install in smartwatch.

Thanks.

I found that too, but no animations though.. which is a bummer. Lets hope an update comes
Thanks for all the hard work!

[idris_inan]

App version: 3.21.0.1 Stable
Watch model: Amazfit Active
Phone model: iPhone Xs
OS version: iOS 17.3.1

Can not see my Watch model on Start Screen, No Active on Device List.

[Stas]

Update the list of devices today or tomorrow, it will already be added

App version: 3.21.0.1 Stable
Watch model: Amazfit Active
Phone model: iPhone Xs
OS version: iOS 17.3.1

Can not see my Watch model on Start Screen, No Active on Device List.

[Lattenknaller]

App version: 4.18
Watch model: BALANCE
Phone model: iPhone 14 ProMAx
OS version: IOS 17.5.1

I would like to have the 4.17 back. Everything worked great there. With the new 4.18, nothing works at all. There is no longer a download button and the button “Send QR code” to clock does not work.

[Stas]

Thanks for the message, we are already fixing it and there will be an update tomorrow with the fix

App version: 4.18
Watch model: BALANCE
Phone model: iPhone 14 ProMAx
OS version: IOS 17.5.1

I would like to have the 4.17 back. Everything worked great there. With the new 4.18, nothing works at all. There is no longer a download button and the button “Send QR code” to clock does not work.

[Wahwah]

App version 4.6.364
Iphone 15
Ios version 17.5.1
Watch GTR4
Hi, I cannot install watchface from my phone download files anymore. Is ther a reason?
It worked fine before now everytime i try to get a watchface from the download files it is stuck on start connecting. And i restarted zepp app watch, phone and amazface app when try to install any other watches from gtr4 catalogue it works fine

[Stas]

Thanks for the message, there will be an update tomorrow with a fix

App version 4.6.364
Iphone 15
Ios version 17.5.1
Watch GTR4
Hi, I cannot install watchface from my phone download files anymore. Is ther a reason?
It worked fine before now everytime i try to get a watchface from the download files it is stuck on start connecting. And i restarted zepp app watch, phone and amazface app when try to install any other watches from gtr4 catalogue it works fine

[Stas]

Update the app to 4.19

App version 4.6.364
Iphone 15
Ios version 17.5.1
Watch GTR4