AmazFaces for iOS [Support]

[GIK-Team]

In this topic, you may report a problem with our AmazFaces app for iOS.
To do this, please, provide the following information:

App version (Stable or Beta)
Watch model
Phone model
OS version

Description of your problem

Filling example:

Code: Select all

App version: 3.0.111 Stable
Watch model: GTR
Phone model: iPhone 11
OS version: iOS 14.2

Not able to sync watch faces to zepp

Messages that does not meet these requirements will not be considered.
All information is transmitted to the developer, even if you do not receive a response in this thread.

[GIK-Team]

Thank you, i got it to work twice. But today when i tried to install new watch faces, it wouldn't connect.
I tried restarting the watch, phone. I even tried reinstalling zepp and amazefaces. I'm not sure what the bug is.

We are already working on a new iOS version. Which is about to come out. All bugs will be fixed.

[Aleksandar82]

Within a week there will be an update with a fix

App version: 3.8.126
Watch model: T REX
Phone model: iPhone 11
OS version: iOS 15.1

Not able to sync watch faces to zepp

is now support?

[kevs42]

When will support for Amazfit GTR4 be added to iOS Amazfaces?

[Stas]

We hope there will be a release in January

When will support for Amazfit GTR4 be added to iOS Amazfaces?

[kevs42]

Outstanding! Fingers crossed!!!!

[Jtho]

App version (Stable)
Watch model: GTS 4 Mini
Phone model: iPhone 12 mini
OS version: 16.1.1

When will the app support GTS 4 mini?

[GIK-Team]

App version (Stable)
Watch model: GTS 4 Mini
Phone model: iPhone 12 mini
OS version: 16.1.1

When will the app support GTS 4 mini?

https://amazfitwatchfaces.com/external/35

[Anoniem]

I have a lot of install watchfaces issues, the previous version was working fine.

When is open the app i cant install any faces before looking to some ads.
When i try to install it wont react. i need to open the zepp app, close the it, open the amazfitwatchfaces app,
turn off bluetooth turn it back on, and do this a couple of times.

with the previous version i almost never had any issues.

please solve this beacuse with IOS i cant go to the previous version

[Stas]

Hi Anoniem, the ad shows only when the file is downloaded for the first time, to solve the problem faster, write your watch model.

I have a lot of install watchfaces issues, the previous version was working fine.

When is open the app i cant install any faces before looking to some ads.
When i try to install it wont react. i need to open the zepp app, close the it, open the amazfitwatchfaces app,
turn off bluetooth turn it back on, and do this a couple of times.

with the previous version i almost never had any issues.

please solve this beacuse with IOS i cant go to the previous version

[Anoniem]

GTR3 Pro

[Stas]

Does rebooting bluetooth and syncing with zepp help to load the watch face?

GTR3 Pro

[Anoniem]

No i have to do it a couple of times before it starts to install

[Stas]

Thanks for the reply, I will try to fix this problem in the next update.

No i have to do it a couple of times before it starts to install

[Tilt]

App version (Stable) 4.0.284
Watch model: Amazfit T Rex Pro
Phone model: iPhone 13
OS version: 16.2

The nag message about watching ads freezes (before download) the app on my phone. I can't download or sync any faces or even move beyond that message screen. I have to kill the app and restart. I never had any probs with the old version.

I updated IOS thinking that might help. I tried clicking on the ad in the banner after clearing nag screen by restarting. Nothing works, the app is dead useless like this. Thanx in advance for any ideas.

Spoiler

[Stas]

Thanks for the message, you can help in Testflight
https://testflight.apple.com/join/4hBEKHHg

Day two will be an update in testflight, you can check the fixes.

App version (Stable) 4.0.284
Watch model: Amazfit T Rex Pro
Phone model: iPhone 13
OS version: 16.2

The nag message about watching ads freezes (before download) the app on my phone. I can't download or sync any faces or even move beyond that message screen. I have to kill the app and restart. I never had any probs with the old version.

I updated IOS thinking that might help. I tried clicking on the ad in the banner after clearing nag screen by restarting. Nothing works, the app is dead useless like this. Thanx in advance for any ideas.

Spoiler

[AbanobMaher]

App version: 4.0 (ios)
Watch model: Amazfit GTS 2 mini
Phone model: iPhone XS max
OS version: IOS 16.2

after the app update, I can't install any watch faces whatever I try, no amount of bluetooth restart or app restart or reinstalling is helping me to apply any watchface, always opening the issue page and never downloads

[Stas]

Try beta version
https://testflight.apple.com/join/4hBEKHHg

App version: 4.0 (ios)
Watch model: Amazfit GTS 2 mini
Phone model: iPhone XS max
OS version: IOS 16.2

after the app update, I can't install any watch faces whatever I try, no amount of bluetooth restart or app restart or reinstalling is helping me to apply any watchface, always opening the issue page and never downloads

[Anoniem]

I tried the new version in the app store and it is working fine,
Can you make a paid version without ads?

[Tilt]

Any update on the iOS fix? I'm still dead in the water with the Ad / nag screen. I haven't replaced my watch face in two weeks. I'm starting to get withdrawal DT's. My hands shake and I can't concentrate looking at the same watch face over and over. Please help... joking / not joking

[Stas]

Do you have problems with installation or with advertising, and what model of the watch?

Any update on the iOS fix? I'm still dead in the water with the Ad / nag screen. I haven't replaced my watch face in two weeks. I'm starting to get withdrawal DT's. My hands shake and I can't concentrate looking at the same watch face over and over. Please help... joking / not joking

[andysoft83]

App version: 4.1 Stable
Watch model: Verge LITE
Phone model: iPhone XR
OS version: iOS 15.7.3

Same issue here , I can get the watch selected in the app and synced in Zepp , I can select the watchface download it but when I try to upload to watch , the progress bar remains still , no upload progress .

I guess that the issue is with older IOS versions, I have Version 4.1 on a iPad with iOS 16.3 with GTR2 Mini and it's working , also Trex 2 with iphone 13 Pro on ios 16.3.1 , also working !

[Stas]

Already fixed the installation for Verge Lite, there will be an update with a fix in a couple of days.

App version: 4.1 Stable
Watch model: Verge LITE
Phone model: iPhone XR
OS version: iOS 15.7.3

Same issue here , I can get the watch selected in the app and synced in Zepp , I can select the watchface download it but when I try to upload to watch , the progress bar remains still , no upload progress .

I guess that the issue is with older IOS versions, I have Version 4.1 on a iPad with iOS 16.3 with GTR2 Mini and it's working , also Trex 2 with iphone 13 Pro on ios 16.3.1 , also working !

[andysoft83]

App version: 4.2 Stable
Watch model: Xiaomi Mi Band 6 NFC global version
Phone model: iPhone 13 Pro
OS version: iOS 16.3

Hello , are you aware of this issue, but the sync does not work on IOS for this model. I don't know if was working as I got this band yesterday. Sync from official Zepp Life app works.

I also tried on Android device ( old device Samsung Galaxy S5, Android 6 ) latest Amazfaces app from the Play store . Sync from official Zepp Life app works

Br
Andy

[Stas]

We are aware of this problem, we will try to solve this issue in the near future,

App version: 4.2 Stable
Watch model: Xiaomi Mi Band 6 NFC global version
Phone model: iPhone 13 Pro
OS version: iOS 16.3

Hello , are you aware of this issue, but the sync does not work on IOS for this model. I don't know if was working as I got this band yesterday. Sync from official Zepp Life app works.

I also tried on Android device ( old device Samsung Galaxy S5, Android 6 ) latest Amazfaces app from the Play store . Sync from official Zepp Life app works

Br
Andy

[papachi1224]

App version: 4.0.289 Stable
Watch model: GTR mini
Phone model: iPhone 12 pro max
OS version: iOS 16.4.1

can not sync by amazfaces.
but I can sync by zepp app.

iphone I can connect with the zepp app, but amazfaces cannot connect. It cannot be resolved by rebooting or turning off/on Bluetooth. What should I do?