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Cor Midong band issues

A branch of the forum to discuss everything that is connected with Huami Amazfit Cor
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thaebich
Australia
Posts: 3
Joined: 24 Nov 2018, 11:26
Contact:

Cor Midong band issues

Post by thaebich » 24 Nov 2018, 11:44

I bought a Cor Midong (A1702) with the standard silicon band in February 2018 and have been using it ever since.

Since the 11th of November I have been having issues during normal physical activity with the band disconnecting itself from either end of the body of this smartband - see attached photograph
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On the 23rd of November 2018, part of the mounting frame on the Cor Midong body for the clip part of the band broke (see 2nd attached photograph) so now I can no longer just clip it back on - I have had to use tape to stick the clip band to the Cor Midong so I can wear the watch.
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Has anybody else had issues with the band on their Cor Midong?

thaebich
Australia
Posts: 3
Joined: 24 Nov 2018, 11:26
Contact:

Re: Cor Midong band issues

Post by thaebich » 05 Dec 2018, 12:12

Situation has gotten worse as now part of clip broken off smartwatch body - see attached photograph
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Both ends of the band now "taped" to the smartwatch body so I can use it.

I contacted Amazfit support about arranging a warranty return as the link www.amazfit.com/warranty in the supplied Amazfit User Guide does not work – one ends up at site http://en.amazfit.com/warranty (which is reality is http://en.amazfit.com/) and it doesn't have any warranty details. The response was:
"Please note that we can only return for the purchase on https://us.amazfit.com/shop"
This is the first I was aware I had to purchase from that online shop for warranty to be provided

Is there some other method I should be using to do warranty replacement?

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